Shelby Kilgore
Business Professional
Summary
Dedicated Business professional with 7 years of experience in logistics. Successful at detailed scheduling, adapting routes to changing conditions and closely monitoring market changes. Adept at contract development and account management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Freight Broker and Team Manager
Queen Of Freight, LLC
06.2017 - 11.2022
- Lead a team of 8 brokers overseeing their progress and helping with their books
- Approved new customers and assign credit
- Managed my own customer book of business
- Maintained an average of 35K personal profit monthly scorecard
- Established and maintained a nice size book of business.
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Collaborated with sales teams to identify new business opportunities and grow existing accounts.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
Assistant General Manager
Queen Of Freight, LLC.
04.2014 - 06.2017
- Managed 140+ brokers
- Approved new customers and assign credit
- Dispatched drivers to load locations and verify they have picked and delivered successfully
- Filed claims on damaged loads and followed claims through to payment
- Processed credit and ACH payments.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Motivated, trained, and disciplined employees to maximize performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managing Co-Owner
Pin Ups, LLC.
08.2013 - 12.2015
- Recruited top talent for various roles within the organization, contributing significantly to its overall success through the acquisition of skilled professionals dedicated to their respective fields of expertise.
- Implemented marketing strategies that effectively promoted the brand and attracted new customers.
- Developed and maintained strong business partnerships leading to increased revenue generation.
- Participated in community outreach programs, enhancing the company''s reputation as a socially responsible organization.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Interacted well with customers to build connections and nurture relationships.
Owner
Mad Hopz LLC
10.2011 - 10.2015
- Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Executive Administrative Assistant
Elite Transportation LLC.
05.2008 - 06.2012
- Background checks, New Hire Paperwork, Filing, calling previous employers
- DOT paperwork, truck files, truck file audits
- Watch over the truck maintenance department, issued and watched over fuel cards
- Payroll and accounting.
Education
High School Diploma -
South High School
Wichita, KSCertification - Medical Radiologic Technologist
Heritage College - Wichita
WichitaAssociate of Arts - Clinical Child Psychology
Wichita State University
Wichita, KSSkills
Rate negotiation
Price Quoting
Transportation Regulations
International shipping
Freight claims handling
Customs clearance
Maritime Transport Loading
Contract Management
Business Development
Financial Management
Employee Training
Customer Service
Quality Assurance
Staff Management
Start-Up Operations
Work Planning and Prioritization
Accounting management
Bookkeeping
Entrepreneurial personality
Public Speaking
Business marketing
Professional Networking
Active Listening
Adaptability
Payroll Administration and Timekeeping
Certification
Licensed KS Body Piercer
Timeline
Freight Broker and Team Manager
Queen Of Freight, LLC
06.2017 - 11.2022
Assistant General Manager
Queen Of Freight, LLC.
04.2014 - 06.2017
Managing Co-Owner
Pin Ups, LLC.
08.2013 - 12.2015
Owner
Mad Hopz LLC
10.2011 - 10.2015
Executive Administrative Assistant
Elite Transportation LLC.
05.2008 - 06.2012
High School Diploma -
South High School
Certification - Medical Radiologic Technologist
Heritage College - Wichita
Associate of Arts - Clinical Child Psychology
Wichita State University