Shelby King
Columbia,NC
Summary
Driven general manager with a strong focus on driving revenue growth and expanding profit margins. Known for adaptability and ability to thrive in high-pressure environments, consistently delivering on multiple projects within tight deadlines. Meticulous leader and strategic planner, equipped with comprehensive managerial skills and a keen eye for detail. Brings a visionary mindset and exceptional motivational abilities to inspire teams towards achieving organizational goals.
Overview
31
31
years of professional experience
Work History
General Manager
Avison Young
03.2022 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Administrative Coordinator
Avison Young
02.2022 - 03.2022
- Prepared detailed documents and reports in adherence administrative processes.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Collaborated in timely processing of billing and accounts receivables.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Customer Service Representative
Avison Young
01.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Opening Manager Waitress
Doumar's Cones & Barbecue
08.2011 - 08.2014
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Fielded customer complaints and comments.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Manager Paralegal
Thomas F. Hennessy, P.C.
08.2002 - 10.2004
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Managed billable hour tracking, payroll, client invoicing and schedules for one-attorney office.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Created and implemented policies, work flow processes and work assignments.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods processes for civil litigation.
Leasing Consultant
Lawson Realty
11.1996 - 03.2002
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected rent and tracked resident payments and information in computer system.
- Escalated major issues to property manager for immediate remediation.
Manager
Pizza Chef
01.1994 - 09.1996
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
Education
High School Diploma -
Granby High School
Norfolk06-1996
Skills
- Multitasking and Prioritization
- Attention to Detail
- Meeting Coordination and Support
- Administration and Operations
- Verbal and Written Communication
- Delegation and Work Assignment
- Accounts Payable and Receivable
- Documentation and Recordkeeping
- Loss Prevention
Timeline
General Manager
Avison Young
03.2022 - Current
Administrative Coordinator
Avison Young
02.2022 - 03.2022
Customer Service Representative
Avison Young
01.2021 - 02.2022
Opening Manager Waitress
Doumar's Cones & Barbecue
08.2011 - 08.2014
Office Manager Paralegal
Thomas F. Hennessy, P.C.
08.2002 - 10.2004
Leasing Consultant
Lawson Realty
11.1996 - 03.2002
Manager
Pizza Chef
01.1994 - 09.1996
High School Diploma -
Granby High School
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