Shelby Knudsen
Racine
Summary
Knowledgeable, reliable and dedicated customer service professional with extensive experience in food service and the warehouse industry. Strong team player with outgoing, positive demeanor and superb social skills . Motivated to build and maintain customer satisfaction by delivering quality service. Specialize in attention to detail, efficiency and proficient at multi-tasking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Oak Creek
11.2017 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared and filled over 500 orders per day.
- Innovated ways to increase output of packages.
- Trained in multiple departments and process paths to assist with workload demand.
Ambassador
Amazon Sortation Center MKE5
Kenosha
09.2015 - 11.2017
- Trained and engaged new associates while giving constructive feedback on daily duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, lifting devices, or other transport vehicles.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Team Lead
CherryBerry Frozen Yogurt Bar
Racine
12.2013 - 11.2017
- Key holder for store and responsible for start and end of day duties.
- Provided exceptional customer service.
- Proficient in balancing registers and safe and provided reliable transportation of daily deposits to bank.
- Operated production machinery and conducted frequent inspections to keep machinery functioning at peak levels.
Hostess
Texas Roadhouse
Racine
03.2012 - 09.2014
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Kept detailed payment records throughout shift to complete cash and card payments.
Education
No Degree - General Education
Gateway Technical College
Racine, WICertified Clinical Medical Assistant - Medical Assisting
American Consortium College
Kenosha, WI09.2019
Technical Certification - Veterinary Assistant
Milwaukee Career College
Milwaukee, WI05.2015
EMT Certification - Emergency Medical Technology
Gateway Technical College
Racine, WI06.2013
High School Diploma -
Washington Park High School
Racine, WI06.2011
Skills
- Quality and Defect Control
- Problem Solving
- Order Fulfillment
- Productivity and Time Management
- Warehouse Coordination and Support
- Written and Verbal Communication
- Medical Terminology Knowledge
- Customer Service
- Cash Handling
- Multi-Tasking
Skills
- Quality and Defect Control
- Problem Solving
- Order Fulfillment
- Productivity and Time Management
- Warehouse Coordination and Support
- Written and Verbal Communication
- Medical Terminology Knowledge
- Customer Service
- Cash Handling
- Multi-Tasking
Certification
- Certified Clinical Medical Assistant (CCMA) - Sep 2019 - Sep 2021
- Certified Veterinary Assistant - May 2015 - May 2017
- Nationally Registered Emergency Medical Technician - Jun 2011 - Jun 2013
Timeline
Warehouse Associate
Amazon
11.2017 - Current
Ambassador
Amazon Sortation Center MKE5
09.2015 - 11.2017
Team Lead
CherryBerry Frozen Yogurt Bar
12.2013 - 11.2017
Hostess
Texas Roadhouse
03.2012 - 09.2014
No Degree - General Education
Gateway Technical College
Certified Clinical Medical Assistant - Medical Assisting
American Consortium College
Technical Certification - Veterinary Assistant
Milwaukee Career College
EMT Certification - Emergency Medical Technology
Gateway Technical College
High School Diploma -
Washington Park High School