Shelby Kott
Brigantine
Summary
Compassionate Veterinary Technician known for high productivity and efficient task completion. Skilled in patient care, client education, and diagnostic testing. Excel in communication, empathy, and problem-solving to ensure optimal care for animals and clear, supportive interactions with pet owners.
Overview
3
3
years of professional experience
Work History
Veterinary Technician
Cape Veterinary Hospital
Cape May Court House
05.2023 - Current
- Administered medications and vaccinations to patients.
- Monitored vital signs of animals during procedures.
- Educated pet owners on care and treatment plans.
- Managed patient records using veterinary software systems.
- Conducted laboratory tests on samples for diagnosis.
- Maintained cleanliness and organization of the clinic environment.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared and reviewed records and consent forms.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Operated oxygen and monitoring equipment.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Tracked and scheduled follow-up appointments for animal treatment.
- Delivered excellent service to pet owners to drive repeat business.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Veterinary Assistant
Bryant Drive Animal Hospital
Tuscaloosa
03.2023 - 05.2024
- Assisted veterinarians during examinations and procedures for animal care.
- Provided compassionate care to animals, ensuring comfort during visits.
- Maintained cleanliness of examination rooms and surgical areas for safety standards.
- Documented patient information accurately in electronic health records systems.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Dispensed medications orally or topically as directed by veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided emotional support to pet owners during difficult times.
- Ensured that cages were kept clean at all times.
- Prepared laboratory slides for microscopic examinations.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Clipped animals' claws and polished teeth to maintain hygiene.
Sales Associate
Ralph Lauren
Atlantic City
05.2022 - 08.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Michael Kors
Atlantic City
05.2022 - 08.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Increased purchase amounts by cross-selling with similar products.
- Met merchandise processing standards and maintained organized and accessible work area.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Science - Public Health
The University of Alabama
Tuscaloosa, AL05-2023
Skills
- Customer Service
- Friendly and Outgoing
- Teamwork and Collaboration
- Listening Skills
- Reliable and Punctual
- Team Player Mentality
- Flexible Schedule
- Outgoing Personality
- Cash Handling
- Cash Register Operation
- Laboratory testing
- Animal restraint techniques
- Emergency triaging
- Client education
- Problem solving
- Emotional intelligence
- Time management
- Effective communication
- Patient support services
- Vital signs monitoring
- Medication administration
- Medical record management
- Ear sample collection
- Fluorescein stain test
- Cytocentesis
- Pre-anesthetic preparation
- IV placement
- Explaining treatment
- Intravenous injection
- Animal behavior observation
- Intramuscular injection
- Vaccine administration
- Diagnostic imaging
- Laboratory skills
- Administering subcutaneous medication
- Medication dispensing
- Vital signs
- Sanitation protocols
- Emergency and preventive care
Timeline
Veterinary Technician
Cape Veterinary Hospital
05.2023 - Current
Veterinary Assistant
Bryant Drive Animal Hospital
03.2023 - 05.2024
Sales Associate
Ralph Lauren
05.2022 - 08.2022
Sales Associate
Michael Kors
05.2022 - 08.2022
Bachelor of Science - Public Health
The University of Alabama
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