Shelby Koyle
Warrensburg,Missouri
Overview
7
7
years of professional experience
Work History
Car Salesman/Vehicle Operations Administrator
McCarthy Toyota of Sedalia
Sedalia, MO
03.2024 - Current
- Greeted customers in a friendly and professional manner.
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
- Maintained accurate records of all sales transactions using point-of-sale software.
- Assisted customers in selecting the vehicle that best suited their needs and budget.
- Demonstrated vehicles to potential buyers on test drives around the dealership lot.
- Performed regular maintenance checks on vehicles before sale to ensure safety compliance.
- Answered customer inquiries regarding product availability, delivery times, pricing.
- Handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange.
- Coordinated with suppliers to ensure timely delivery of vehicles to the dealership.
- Maintained an inventory of all available new vehicles, including ordering additional units when necessary.
- Developed relationships with local car dealerships in order to facilitate trade-ins or purchases from them.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Organized and maintained filing systems for documents and records.
- Provided administrative support to senior management team.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Developed innovative strategies to establish best practices, promoting profitability.
Route Sales Representative
Schwans/Yelloh
Sedalia, Missouri
10.2023 - Current
- Established customer relationships with clients
- Meet and exceed weekly sales goals
- Assisted in sales and customer relations
- Effectively communicate with customers to ensure a favorable customer experience throughout the entire interaction
- Exhibit a high level of professionalism when greeting customers and delivering merchandise
- Identify viable growth opportunities with new and existing customers
- Monitor inventories to ensure adequate product availability.
Retail Sales Associate
T-Mobile
Sedalia, Missouri
04.2023 - 10.2023
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Asked personalized questions and identified products that matched customers' needs
- Assist an average of 25 customers per day in finding or selecting items and providing recommendations
- Researched product information and trends to resolve customer concerns
- Engaged with customers on the sales floor
- Perform customer service, sales, auditing, and technical services
- Maintained accurate drawers with skills in payment processing and money handling
- Offer accessories and phone insurance to improve sales totals
- Collaborate in a team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized
- Explain options to customers and recommend best-fit choices
- Sustained ongoing customer relationships by building rapport and trust
- Maintained weekly and monthly ongoing training in the areas of sales, customer service, new products and services, operations, and policy
- Troubleshooted and resolved problems related to device and account services.
Security Forces, Alarm Monitor, Response Team Member
United States Air Force
Yokota Air Base, Japan
08.2020 - 03.2023
- Command and Control for on-duty forces on Alarmed Facility responses
- Vetted personnel through security measures for access to Alarmed Facilities and resources
- Monitored security alarm points for suspicious activity and proper circulation control
- Monitored high-dollar value systems for counter-drone operations
- Utilized CCTV to monitor Installation security and resource protection
- Assistant Command and Control for on-duty forces regarding criminal activity, and force protection responses
- Answered calls from on-site personnel about wide-ranging non-emergency security issues
- Investigated criminal acts occurring on the Installation and coordinated responses to complex issues
- Directed traffic around protected areas and during special events with special pattern requirements
- Detected and reported the presence of unauthorized personnel and activities
- Supervised, and performed force protection duties to protect personnel and resources
- Controlled situations such as fights to uphold safety standards and protect team members and the general public
- Guarded important assets to prevent unauthorized access or theft in buildings or during transport
- Patrolled buildings and grounds frequently to identify and address security concerns
- Responded promptly to incidents and disturbances to implement effective security protocols
- Worked with canine partner to detect unauthorized substances
- Trained members on duty certifications for Alarmed Facility monitor requirements.
Restaurant Hostess
Buffalo Wild Wings
Twin Falls, Idaho
11.2018 - 08.2020
- Greeted guests and bade farewell to departing guests, presented menus, announced the name of the server, and greeted guests and escorted them to tables
- Accommodated guests' special seating requests and needs, including extra chairs, wheelchair accessibility, and highchairs
- Responded to requests and complaints
- Met the needs of guests by listening to special requests and accommodating them accordingly
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge and informed customers of estimated wait times
- Offered above-and-beyond help with dining needs to maintain a hospitable environment
- Answered phone calls, took messages, and confirmed orders
- Answered questions about menu items and beverages
- Answered phone to take delivery or pickup orders from callers
- Utilized suggestive selling techniques to maximize sales opportunities
- Used POS system to process credit card and cash transactions
- Inspected dining room and serving areas for cleanliness
- Observed dining room to monitor guest satisfaction and aided when needed
- Requisitioned dining room supplies for tables and serving stations
- Assisted servers in serving beverages
- Checked on dining guests to offer assistance and refills and inquire about satisfaction
- Alerted servers and kitchen staff of special dietary requirements
- Set up and cleared tables at peak times to seat patrons more quickly
- Restocked condiment stands with napkins, straws, and utensils for waitstaff convenience.
FOH Team Member
Burger King
Twin Falls, Idaho
02.2018 - 10.2018
- Offered above-and-beyond help with dining needs to maintain a hospitable environment
- Investigated and resolved complaints regarding food quality, service, or accommodations
- Removed trash and spills promptly to keep the dining space appealing
- Sanitized tables between guests and reset furniture into the correct configurations
- Restocked condiment stands with napkins, straws, and utensils for customer convenience
- Wiped down high-touch areas frequently for appearance, to remove build-up and reduce infection risks
- Washed windows to remove fingerprints and increase visibility
- Interacted positively and communicated clearly with each guest to create positive experiences
- Suggested additional items such as side dishes, drinks, and desserts to increase per-customer revenue
- Shared daily special information to excite customers about high-value promotional dishes
- Helped customers feel welcome from first greetings to maintain a positive family-friendly atmosphere
- Checked customer areas frequently and handled restocking, cleaning, and table resetting needs
- Verified stocks regularly and pulled in new items from main storage areas to replenish food stations
- Calculated bill totals, collected customers' payments, and returned exact change to settle bills
- Followed exact health code standards to help the establishment maintain exceptional ratings.
FOH Team Member
Chick Fil A
Twin Falls, Idaho
10.2017 - 02.2018
- Processed cash register transactions, input product costs, and gave back change
- Increased customer satisfaction ratings by providing prompt and accurate service
- Collected payment for customer purchases
- Greeted customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Calculated bill totals, collected customers' payments, and returned exact change to settle bills
- Answered questions regarding special and seasonal products
- Removed trash and spills promptly to keep the dining space appealing
- Restocked condiment stands with napkins, straws, and utensils for customer convenience
- Wiped high-touch areas frequently to remove build-up and reduce infection risks
- Washed windows to remove fingerprints and increase visibility
- Sanitized tables between guests and reset furniture into the correct configurations
- Checked on dining guests to offer assistance and refills and inquire about satisfaction
- Offered above-and-beyond help with dining needs to maintain a hospitable environment.
Education
Federal Law Enforcement Training Accredited -
Security Forces Apprentice Course
02.2021
High School Diploma -
Filer High School
05.2020
Skills
- EXCEPTIONAL TRAINER
- TASK PRIORITIZATION
- EMERGENCY RESPONSE
- ASSET PROTECTION
- QUALITY CONTROL
- DETAILED REPORTING AND DOCUMENTATION
- CUSTOMER RELATIONS
- ACTIVE COMMUNICATOR
- TRAVEL COORDINATOR
- PERSONALABLE AND APPROACHABLE
- ADMINISTRATIVE SUPPORT
Awards
- NATIONAL DEFENSE SERVICE MEDAL
- GLOBAL WAR ON TERRORISM SERVICE MEDAL
References
- Laura Kasten, Secretary to the Chief of Staff, Fifth Air Force, (405) 618-8063, Laura.kasten.1@us.af.mil
- CMSgt Thomas Kasten, Senior Enlisted Leader, 374 Security Forces Squadron, (315) 225-7227, Thomas.kasten@us.af.mil
Timeline
Car Salesman/Vehicle Operations Administrator
McCarthy Toyota of Sedalia
03.2024 - Current
Route Sales Representative
Schwans/Yelloh
10.2023 - Current
Retail Sales Associate
T-Mobile
04.2023 - 10.2023
Security Forces, Alarm Monitor, Response Team Member
United States Air Force
08.2020 - 03.2023
Restaurant Hostess
Buffalo Wild Wings
11.2018 - 08.2020
FOH Team Member
Burger King
02.2018 - 10.2018
FOH Team Member
Chick Fil A
10.2017 - 02.2018
Federal Law Enforcement Training Accredited -
Security Forces Apprentice Course
High School Diploma -
Filer High School
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