Shelby Kressin
Roeland Park,KS
Summary
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
- Proactive and goal-oriented professional with excellent time management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
The University of Kansas Health System
10.2024 - 03.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Loan Orders Specialist
NBKC Bank
04.2019 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Setup loans
- Verified employment status
- Ordered Payoffs, insurance policies and title policies
- Verified insurance-contact agents for updated policies
- Ordered Appraisals-handled all contact with appraisers until appraisal was received.
Sales Floor Team Member/ Style Consultant/ Flexible Fulfillment
Target
11.2018 - 04.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Provided prompt assistance at cash registers during peak hours, keeping lines moving efficiently and maintaining customer satisfaction levels high.
- Picked/ packed customer orders for pickup, drive up or delivery
Human Resources Assistant
Target
04.2014 - 11.2018
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Guest Service Attendant
Target
04.2013 - 04.2014
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed Cashiers, Service Desk and Starbucks
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a balanced cash drawers, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Completing daily task and routines
Cashier
Target
11.2012 - 04.2013
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
Footwear Associate
Dicks Sporting Goods
10.2010 - 10.2012
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
Cashier/ Line Attendant
Turtle Wax Car Wash
01.2008 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Responsible for scheduling detail services
- Car wash attendant
- Built relationships with customers to encourage repeat business.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Shawnee Mission North HS
Overland Park, KS05-2009
Skills
- Customer service
- HIPAA compliance
- Data entry proficiency
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Adaptive team player
- Meticulous attention to detail
- Professional and mature
- Strong interpersonal skills
Accomplishments
- Customer Service
- Assisted customers by asking questions, figuring out what their needs are and directing them to the correct destination which as a result would keep the customer coming back to our store.
- Administration
- Answered multiple phone lines, transferred calls to corresponding departments.
Timeline
Patient Service Representative
The University of Kansas Health System
10.2024 - 03.2025
Loan Orders Specialist
NBKC Bank
04.2019 - 12.2023
Sales Floor Team Member/ Style Consultant/ Flexible Fulfillment
Target
11.2018 - 04.2019
Human Resources Assistant
Target
04.2014 - 11.2018
Guest Service Attendant
Target
04.2013 - 04.2014
Cashier
Target
11.2012 - 04.2013
Footwear Associate
Dicks Sporting Goods
10.2010 - 10.2012
Cashier/ Line Attendant
Turtle Wax Car Wash
01.2008 - 10.2010
High School Diploma -
Shawnee Mission North HS
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