SHELBY KROHNGOLD
Enid,OK
Summary
I am dedicated to learning, growing, and succeeding in the career field I choose. I love diversity, competition, and to constantly be learning something new. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. I am a team player who excels at multitasking, collaborating with management, and team members alike to resolve issues. I am upbeat and positive with customers, as well as my fellow employees. I am frequently recognized on a regular basis for outstanding performance and success within the field of work I choose. I will be enthusiastic and eager to contribute to team success through hard work, discipline, and attention to detail. As an astute sales professional, I am highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. I have a successful background matching employees with roles for maximum performance. I am proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Agent
MAC Partners
06.2023 - 10.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by developing and maintaining strong client relationships.
- Implemented effective sales strategies for consistent growth in market share.
- Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Accounting Associate
United States Air Force - Vance Air Force Base
11.2015 - 02.2017
- Used my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis
- Provided a high level of service to clients in order to maintain and expand business relationships in the future
- Gathered and organized data before entering it into a computer database
- Stayed on top of applicable federal and state requirements to reduce legal and financial risks
- Organized budget documentation and tracked expenses to maintain tight business controls
- Evaluated data and information in order to proofread entries, calculations, and billing codes
- Used Excel to track each of the business's revenues and costs, meticulously reconciling accounts to ensure high accuracy
- Created reports that included a variety of metrics and account data
- Applied proper codes to invoices, files, and receipts to keep records organized and searchable
- Updated financial records in ledgers and journals and reported financial data
- Entered figures into a 10-key calculator to quickly compute data
- Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each day.
Sales Specialist
The Buckle
05.2010 - 10.2015
- All customers and potential customers received excellent service from me
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction
- Leading by example by trying to humbly make top sales, establish a rapport with customers, assisting their needs, and providing a pleasant and enjoyable experience
- Providing other teammates the guidance and tools tailored to each of their needs to reach their highest potential
- I would do this by doing on-site skit demonstrations, videos, and textbook readings
- Traveling around the country to other stores to teach their employees tools on how to bring in good sales for themselves and our company with the same techniques and tools listed above
- Teaching our teammates how to make conversations with strangers comfortable by watching me or another teammate, then continually having them practice with guests in the store
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Provided market and regional sales information to supervisors and company leaders in order to best meet customer needs and maximize revenue
- Created research findings documentation for project managers, customers, and other marketing staff to use in making informed decisions about future plans.
Marketing & Advertising Specialist
The Buckle
05.2010 - 10.2015
- Consistently recruiting new applicants to The Buckle
- By doing this, it brought in new faces, bringing in more guests and allowed for more sales
- Participated and approved or denied a new hire
- Participated in training of the new teammate
- I was in charge of all of the merchandise in my store
- I took care of all the mannequins in the window displays, all the wall displays, table top displays, shoe displays, etc
- Taught the new teammate how to properly upkeep the store, dress mannequins, dress 'walls' and table tops, and all other displays
- Monitored how well the product sold as to where I chose to place it in the store
- Created campaigns and specific marketing strategies for clients
- Forecasted marketing trends based on historical data in order to fine-tune campaigns and increase sales
- Coordinated with social media, public relations, and other teams to execute product introductions
- Used Instagram, Facebook, along with other social media to reach out to our guests and to find new guests by posting some of our favorite outfits.
Intern
Governor Mary Fallin
03.2011 - 12.2012
- Took down messages, answered phone calls, and provided information
- Aided in the administration of the festival's official social media accounts
- Tracked and recorded team expenses and reconciled accounts to keep accurate, current, and compliant financial records
- Work as a clerical and administrative assistant
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Organized seminars for employees and clients
- Greeted incoming office visitors, answered questions, and directed individuals to desired locations to improve team efficiency
- Created corporate membership and sponsorship programs in order to tap into previously underutilized funding sources
- Made contacts in the industry and gained a better understanding of how to manage business relationships
- Maintained the office calendar and schedule in order to coordinate workflow and meetings
- Assisted with administrative tasks such as answering phones, coordinating files, and sorting mail
- Sorted and organized a variety of materials, including physical files, spreadsheets, and reports
- Good at dealing with a variety of customers
- Assist the supervisor on project site visits
- Had hands-on experience putting certain products together
- Restocked office supplies and located staff files
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
- Price comparison, public relations, and advertising activities' products
- Developed open and professional relationships with team members, allowing for easier communication and the quick resolution of issues and conflicts
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Multiple research data runs on competitive spending, customer profiling, and determining the breadth and depth of media plan delivery to target audiences were conducted
- Create and proofread print and electronic marketing and promotional materials
- Segmentation of data for archiving and inspection
- Helped with the planning of restaurant events
- Helped with the creation of various print marketing materials
- Edited reports before they were published
- Assisted with grassroots marketing initiatives
- Maintain contact with the development team
- Take on additional responsibilities as needed.
Medical Assistant
Enid Urology Associates, Inc.
01.2009 - 05.2010
- In charge of general office duties, which included keeping track of medical records
- Gathered histories, vitals, and current complaints through patient interviews
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted physicians with patient follow-up
- Scheduled new and existing patients' appointments
- Completed all of the required laboratory tests
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
- Took blood glucose readings and kept track of them
- Explained procedures to them to reduce patient anxiety and increase cooperation
- Gathered all relevant information and calculations to assist the physician in interpreting the results
- Greeted patients and inquired about their well-being since their last visit
- Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
- Documented vital signs and medical history for patients every medical visit
- Directed patients to examination rooms and arranged for transportation as needed
- Went to all of the mandatory training, education, and meetings
- Scheduled surgeries with the surgical center, confirmed appointments with patients, and completed admission and consent forms
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Kept detailed records of test results by entering data and patient information into a computer
- Patients were escorted to examination rooms by me
- Notify the nurse supervisor of any significant information or changes in the patient's condition
- Gathered information on the medical history, drug history, complaints, and allergies of the clients
- Created medical records and entered new patient data
- Kept track of the patients' responses to dialysis and alerted the nurse supervisor to any unusual findings
- Kept medical supplies in sufficient supply by keeping track of inventory and placing replenishment orders before they ran out
- Was in charge of preparing the initial patient charts for admission
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results
- Checked the patient's pulse oximetry
- Educated patients on medications, procedures, and treatment plans
- Gathered the necessary paperwork for surgical billing packages
- Completed clinical procedures and collected patient data for physician interpretation.
Assistant Manager
The Buckle
01.2009 - 05.2010
- Received recognition from senior management for my contributions to the store's success through effective management of sales, employees, and operations
- I was in charge of office administration and payroll
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand
- Communicated with managers from other departments to maintain transparency
- Coordinated with other departments to ensure consistency
- Instructed team members on how to implement successful operational and sales strategies
- Interacted with customers and provided excellent customer service
- Nurtured client relationships in order to gain new clients and increase revenue
- Provided hands-on assistance to customers, assessing their needs and wants
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Resolving conflicts (internal and external)
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
Front Desk Customer Service
Finer Fitness Physiques
03.2008 - 04.2010
- Greeted guests at the front desk and engaged in pleasant conversations
- Explained details about the fitness center, including our daycare, pool, and tanning beds
- Created customer accounts
- Updated customer accounts
- On-call 24/7
- In charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts
- Kept track of accounts and ran daily reports to double-check totals
- Double-checked financial data for accuracy by comparing payment cards to identification
- Kept track of files and records by putting in place efficient and well-organized filing systems
- Answered the phone, e-mails, sorted mail, and other important data, while ensuring that all messages were delivered quickly to their intended recipients
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
Food Prep and Cashier
Chick-fil-A
11.2007 - 06.2008
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Prepared beverages and filled food orders for customers
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds
- Moved to the store display areas after unloading the product stock that had arrived
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Restocked silverware, napkins, and condiments in restaurant environments
- Observed food preparation, production, and plating for quality control
- Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked
- Merchandised new stock in order to attract customers, grab their attention, and increase sales
- Reconciled the cash drawer, accounting for any errors and resolving discrepancies to maintain accuracy at the start and end of each shift
- Kept up to date on store promotions and made sales pitches to customers
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Moved and lifted heavy loads of merchandise
- Prepared food
- Provided unparalleled, quick service to customers in a busy environment
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Used a point-of-sale system to enter orders, process payments, and issue receipts
- Increased sales and customer satisfaction by keeping checkout areas clean and organized
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Master of Science - Criminal Justice
Oklahoma State University-Stillwater
Stillwater, OK05.2016
Bachelor of Science - Sociology
Oklahoma State University-Stillwater
Stillwater, OK05.2014
High School Diploma -
Enid High School
Enid, OK05.2010
Some college (No degree) -
Northern Oklahoma College
Enid, OK01.2009
Certified Medical Assistant -
Autry Technology Center
Enid, OK01.2009
Some college (No degree) -
Enid, OK01.2009
Skills
- Domestic and International Experience
- Operational Improvement
- Time Management Skills
- Safety Measures
- Advertising
- Business Operations
- Team Management
- Communications
- Project Organization
- Product Purchasing
- Inventory Control
- Computer Literacy
- Quick Learner
- Results – Oriented
- Budgeting and Financial Planning
- Operation Management
- Creative Problem Solving
- Relationship Development
- Supervision
- Positive Learning Processes
- Regulatory Compliance
- Recruiting
- Team Building
- Sales
- Client – Focused
- Customer Satisfaction
- Multi-Task Management
- Conflict and Dispute Resolution
- Organization
- Customer Service
- Paperwork Processing
- Strategy Development
- Product Demonstrations
- Demonstrating Products
- Payment Verification
- Timesheet Processing
- Paperwork Drafting
- Business Communications
- Administrative Tasks
- Talent Acquisition
- Office Administration
Certification
- First Aid/CPR
- Certified Medical Assistant
Accomplishments
- Won
- Improved
- Consulted
- Documented
- Recorded
- Initiated
- Created
- Represented
- Trained
- Managed
- Supervised team members. Guided
Affiliations
- United States Air Force
- United States Air Force Academy Alumni
- Oklahoma State University Alumni
- American Marketing Association
- Daughters of the American Revolution
- National Rifle Association
- American Medical Informatics Association
- Freemason
- Boys and Girls Club of America
Timeline
Sales Agent
MAC Partners
06.2023 - 10.2023
Accounting Associate
United States Air Force - Vance Air Force Base
11.2015 - 02.2017
Intern
Governor Mary Fallin
03.2011 - 12.2012
Sales Specialist
The Buckle
05.2010 - 10.2015
Marketing & Advertising Specialist
The Buckle
05.2010 - 10.2015
Medical Assistant
Enid Urology Associates, Inc.
01.2009 - 05.2010
Assistant Manager
The Buckle
01.2009 - 05.2010
Front Desk Customer Service
Finer Fitness Physiques
03.2008 - 04.2010
Food Prep and Cashier
Chick-fil-A
11.2007 - 06.2008
Master of Science - Criminal Justice
Oklahoma State University-Stillwater
Bachelor of Science - Sociology
Oklahoma State University-Stillwater
High School Diploma -
Enid High School
Some college (No degree) -
Northern Oklahoma College
Certified Medical Assistant -
Autry Technology Center
Some college (No degree) -
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