Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Kroll

Plover,WI

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and motivated to build relationships and connections with customers. Willing and able to go out of my way to ensure customer is satisfied with visit. Punctual and honest worker with a solid background in different environments, and always promoting doing the right thing no matter what. Trustworthy and dedicated worker with almost ten years of customer service.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
12.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

In Home Health Care Aid

GT Independence
10.2021 - 12.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Implemented safety measures such as fall prevention strategies to ensure patient well-being at all times.
  • Reduced hospital readmission rates by providing thorough post-discharge follow-up care at home.
  • Administered wound care according to physician instructions, preventing infection or complications.
  • Supported patients in achieving personal goals related to health improvement or maintenance.
  • Demonstrated commitment to ongoing professional development through attending workshops and trainings relevant to in-home healthcare.
  • Provided emotional support to patients and families during difficult times.
  • Provided transportation and appointments management.

Kitchen Aid

Dimensions Assisted Living
07.2021 - 12.2022
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Collaborated effectively with team members to ensure smooth operations.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
  • Showing respect to the residents while sitting down and talking to them about their life. Making them feel more like a human than a job for us.

Server

Perkins Restaurant And Bakery
01.2019 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Counted the tills every shift and balanced them out, putting the surplus of cash in the safe for a deposit.
  • Taking the deposits to the bank, and bringing the paperwork back and forth.

Sandwich Artist

SUBWAY®Restaurants
02.2017 - 10.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Helped write the schedules when asked, along with filling out paperwork.
  • In charge of opening and closing the store, completing the Sandwich Artist tasks, along with some manager tasks.
  • Counted the till and safe every shift, evening out the till and getting the surplus ready to be deposited.

Hooper

Lands End
11.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Laborer

Rapid Quality Lawn And Landscape
06.2016 - 08.2018
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained organized and clean work areas at all times on job sites.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools, and equipment to supply team members.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.

Education

Stevens Point Area Senior High
1201 N Point Dr, Stevens Point, WI 54481
05.2018

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer Relations
  • Basic Math Competence
  • Cash Drawer Balancing
  • POS system operations
  • Staff Training
  • Payment Collection

Timeline

Barista

Starbucks
12.2022 - Current

In Home Health Care Aid

GT Independence
10.2021 - 12.2022

Kitchen Aid

Dimensions Assisted Living
07.2021 - 12.2022

Server

Perkins Restaurant And Bakery
01.2019 - 07.2021

Hooper

Lands End
11.2018 - 12.2018

Sandwich Artist

SUBWAY®Restaurants
02.2017 - 10.2019

Laborer

Rapid Quality Lawn And Landscape
06.2016 - 08.2018

Stevens Point Area Senior High

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Shelby Kroll