Shelby Kropf
Somerton,AZ
Summary
A team player that is confident, outgoing, with a strong work ethic. Always eager to learn and advance in my job, able to adapt and work efficiently to provide the highest level of care.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist/Senior Technician
Ironwood Veterinary Clinic
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Receptionist/Senior Technician
Foothills Animal Hospital
08.2019 - 10.2022
- Responsibilities - answer phones, send emails/faxes, take payments, put in charges, clinical history, perform diagnostic imaging/blood draws, medication administering, discharge instructions, pharmaceutical education for owners, taking vitals, monitor in surgery, enter MCR
Receptionist/technician assistant
Ramona Animal Hospital
09.2017 - 12.2018
- Responsibilities - answer phones, collect payments, put in charges, send emails/faxes, take histories from patients, get vitals, assist in surgeries, go over discharge instructions
Education
High school diploma -
Mountain Valley Academy
08.2017
Associates - Criminal Justice
Penn Foster
Associates of science - animal studies
Animal Behavioral College
08.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Office administration
- Multi-line telephone operation
- Typing speed
- Tech-Savvy
- Basic accounting
Timeline
Receptionist/Senior Technician
Ironwood Veterinary Clinic
11.2022 - Current
Receptionist/Senior Technician
Foothills Animal Hospital
08.2019 - 10.2022
Receptionist/technician assistant
Ramona Animal Hospital
09.2017 - 12.2018
Associates - Criminal Justice
Penn Foster
Associates of science - animal studies
Animal Behavioral College
High school diploma -
Mountain Valley Academy
Similar Profiles
Diego Lepe JuarezDiego Lepe Juarez
Veterinary Technician at Ironwood Veterinary ClinicVeterinary Technician at Ironwood Veterinary Clinic
Melissa Mei Chen LiuMelissa Mei Chen Liu
Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Juan BuenoJuan Bueno
Janitorial Maintenance at Studio Y Yoga & WellnessJanitorial Maintenance at Studio Y Yoga & Wellness
Brandon CastilloBrandon Castillo
Armed Security Officer at Diversified Protection CorpArmed Security Officer at Diversified Protection Corp