Shelby Kurilko
Barberton,OH
Summary
Results-oriented Store Manager with extensive experience at Starbucks Coffee Company, recognized for driving operational efficiency and delivering exceptional customer service. Proven success in team development and budget management, achieving significant sales growth while cultivating a collaborative work atmosphere. Expertise in regulatory compliance and conflict resolution enhances the overall customer experience.
Overview
7
7
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Cuyahoga Falls, OH
03.2025 - Current
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed loss prevention reporting to ensure accurate inventory control.
- Monitored employee performance and identified performance gaps for corrective action.
- Analyzed financial statements, profit and loss reports, and sales to assess productivity.
- Onboarded, instructed, and oversaw a team of direct reports.
- Managed distribution of budgets across training, administrative, and labor segments.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
Cuyahoga Falls, OH
08.2024 - 03.2025
- Managed coaching efforts for store employees, enhancing operational efficiency.
- Mentored newly hired employees to facilitate understanding of company programs.
- Facilitated skills development to enhance inventory accuracy.
- Fostered a culture of transparency and positivity among direct reports.
- Maintains compliance with company standards and procedures.
Shift Supervisor
Starbucks
Medina, OH
04.2021 - 08.2024
- Collaborated with team members to improve performance.
- Delegated tasks to employees, and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
- Cultivated a performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Conducted weekly inventory of supplies, equipment, and food items.
- Educated customers about offerings, promotions, and pricing to boost sales.
Retail Sales Associate
Root Candles
Medina, Ohio
10.2018 - 05.2021
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education
High School Diploma -
Medina High School
Medina, OH05.2020
Skills
- Team development
- Operational efficiency
- Budget management
- Customer service and hospitality
- Work planning and prioritization
- Sales growth
- Regulatory compliance
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
03.2025 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2024 - 03.2025
Shift Supervisor
Starbucks
04.2021 - 08.2024
Retail Sales Associate
Root Candles
10.2018 - 05.2021
High School Diploma -
Medina High School
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