Shelby Lambert
Castle Rock,CO
Summary
Dynamic and service-oriented professional with a proven track record at Gracie Barra, excelling in organization and customer relations. Demonstrated ability to streamline front desk operations, enhancing efficiency by 30%. Skilled in data entry and telephone etiquette, adept at managing multiple tasks with discretion and a positive demeanor.
Overview
1
1
year of professional experience
Work History
Receptionist
Gracie Barra
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Astravo High School
Remote/OnlineSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Mail handling
- Typing speed
- Service-oriented mindset
- Basic accounting
- Project coordination
- Front desk operations
- Phone etiquette
Timeline
Receptionist
Gracie Barra
04.2024 - Current
Astravo High School
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