Shelby Laycock
Terre Haute,IN
Summary
Collaborative team player with 7+ years of experience leveraging market insights to drive team performance and enhance company contributions. Proven track record of fostering a cohesive work environment, achieving collective goals through effective communication and strategic problem-solving. Skilled in identifying growth opportunities, implementing innovative solutions to optimize operational efficiency, and drive business success. Committed to continuous learning and professional development to stay ahead in a dynamic and competitive market landscape.
Overview
6
6
years of professional experience
Work History
Sales Advocate
Cricket Wireless
Terre Haute, IN
10.2024 - Current
- Generated new business opportunities through networking events, industry conferences, and referrals from satisfied customers.
- Established rapport with clients by effectively communicating key selling points of products or services offered.
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Optimized inventory management processes by accurately tracking stock levels and placing timely orders as necessary.
- Managed client accounts diligently, monitoring purchase history and identifying opportunities for cross-selling or upselling.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
- Achieved consistent sales growth by staying informed on market trends and adjusting tactics accordingly.
Indiana State University Custodian I
Terre Haute, IN
09.2023 - 05.2024
- Company Overview: Facilities Management
- Maintenance of hard floors, hallways, stairs, labs, office spaces and residential facilities by scrubbing, buffing, stripping, refinishing, sweeping, vacuuming and mopping.
- Essential responsibilities also include repairs, dusting and/or polishing of furniture, cleaning restrooms, stocking supplies, disposing of garbage and recycling materials.
Sales Associate
Dollar General
West Terre Haute, IN
04.2023 - 09.2023
- Cashiering, Stocking, cleaning and attending to customers requests.
Shift Lead/Sandwich Artist
Subway
West Terre Haute, IN
11.2019 - 11.2022
- Opening/Closing stores 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Handling/Preparing/Cooking food.
- Money management, Customer service.
- Truck, Stocking, Inventory management
- Shift management, helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Diploma - undefined
West Vigo High School
West Terre Haute, IN03.2018
Skills
- Jack of all trades
- Fast learner
- Good at multitasking
- Serving experience
- Restaurant experience
- Retail experience
- Sensitive data handling
- Food safety, Cashiering
- Customer confidentiality
- Accustomed to front desk services
- Shift/Store management
- Handle/Care of children and animals
- Guest services, Care safety
- Merchandising, Manufacturing
- Upselling, Pricing
- Goal Attainment
- Accustomed to bakery, decor and liquor services
Timeline
Sales Advocate
Cricket Wireless
10.2024 - Current
Indiana State University Custodian I
09.2023 - 05.2024
Sales Associate
Dollar General
04.2023 - 09.2023
Shift Lead/Sandwich Artist
Subway
11.2019 - 11.2022
Diploma - undefined
West Vigo High School