Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Lee

El Dorado,AR

Summary

Proven Front Desk Manager at Hays Rental and Sales, adept in hospitality industry expertise and problem-solving, enhanced customer satisfaction and streamlined operations. Excelled in cash handling and team leadership, fostering professional growth and maintaining financial accuracy. Achieved notable improvements in customer retention and operational efficiency.

Overview

13
13
years of professional experience

Work History

Desk Clerk

Flying B Rental, LLC.
08.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Collected room deposits, fees, and payments.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.

Front Desk Manager

Hays Rental and Sales
05.2021 - 08.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.

Office Cashier

Brookshires Grocery Co.
08.2011 - 10.2014
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
  • Assisted with merchandising initiatives such as restocking items on shelves when needed.
  • Answered customer inquiries and clarified details regarding charges.
  • Collaborated with team members to maintain a clean and organized workspace, promoting productivity.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Maranatha Baptist Christian School
El Dorado Arkansas
05.2011

Skills

  • Problem-solving skills
  • Cash Handling
  • Customer Satisfaction Focus
  • Hospitality industry expertise
  • Time Management
  • File Management
  • Upselling strategies
  • Reception Management
  • Complaint Handling
  • Team player attitude

Timeline

Desk Clerk

Flying B Rental, LLC.
08.2023 - Current

Front Desk Manager

Hays Rental and Sales
05.2021 - 08.2023

Office Cashier

Brookshires Grocery Co.
08.2011 - 10.2014

High School Diploma -

Maranatha Baptist Christian School

Similar Profiles

CREATE PROFILE
Shelby Lee