Shelby Leonardis
Inverness,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
08.2020 - Current
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Sales Specialist
Lowes Home Improvment
08.2019 - 08.2020
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Built strong client relationships through consistent communication and effective problem solving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
Lowes Home Improvment
02.2019 - 08.2019
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Jurassic Quest
01.2013 - 06.2017
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with customers and staff.
Education
Bachelor of Business Administration - Business Management
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Motivational Leadership
- Conflict de-escalation
- Business development and planning
- MS Office
- MS Excel
Timeline
Department Supervisor
Lowes Home Improvment
08.2020 - Current
Sales Specialist
Lowes Home Improvment
08.2019 - 08.2020
Customer Service Representative
Lowes Home Improvment
02.2019 - 08.2019
Customer Service Representative
Jurassic Quest
01.2013 - 06.2017
Bachelor of Business Administration - Business Management
Southern New Hampshire University
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