Shelby Levandoski
Holmen,WI
Summary
Motivated cosmetologist with a long list of glowing reviews at Lush Salon and Spa, excelling in client consultations and personalized service. Renowned for exceptional customer satisfaction and retention, leveraging strong social skills and product expertise to enhance salon revenue. Committed to maintaining high sanitation standards while educating clients on effective hair care techniques and which retail products will best maintain their style. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Skilled with building strong client relationships and fostering welcoming environment.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Self-employeed
08.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
Metropolitan Salon & Spa
04.2021 - 07.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Front Desk Receptionist
Metropolitan Salon & Spa
06.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
No Degree - Psychology
University of Wisconsin, La Crosse
La Crosse, WICosmetology License - Cosmetology
The Salon Professional Academy
Onalaska, WI04-2021
High School Diploma -
Holmen High School
Holmen, WI05-2019
Skills
- Social skills
- Sales and upselling
- Active listening
- Friendly & Clear communication
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client education
- Social media promotion
- Product knowledge
- Decision-making
- Product expertise
Timeline
Cosmetologist
Self-employeed
08.2023 - Current
Cosmetologist
Metropolitan Salon & Spa
04.2021 - 07.2023
Front Desk Receptionist
Metropolitan Salon & Spa
06.2020 - 04.2021
No Degree - Psychology
University of Wisconsin, La Crosse
Cosmetology License - Cosmetology
The Salon Professional Academy
High School Diploma -
Holmen High School
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