Shelby Leventhal
Knoxville,TN
Summary
Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches.
Overview
4
4
years of professional experience
Work History
Hostess, Food Runnr, To-go Steward
Lakeside Tavern
08.2021 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Marketing Intern
Explore Industires
06.2023 - 08.2023
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in the planning and execution of successful product launch events.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
- Analyzed website traffic data using Google Analytics to improve user experience and increase online visibility.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
- Compiled consumer feedback from various sources including surveys helping create better-targeted content and campaigns.
- Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Shadowed meetings and observed marketing director to grow professional experience.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Measured and reported results of marketing initiatives.
Hostess Trainer, Server, Server Trainer
Avalon Golf And Country Club
08.2020 - 12.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
Hostess, Busser
Seasons Innovative Cuisine
05.2020 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
No Degree - Sports Journalism, Media Studies
University of Kentucky
Lexington, KY05.2026
High School Diploma -
Knoxville Catholic High School
Knoxville, TN05.2022
Skills
- Business Correspondence
- Project Support
- Notetaking
- Copywriting
- Administrative Support
- Search Engine Optimization
- Data Collection
- Data Analysis
- Presentation Development
- Social Media Marketing
- Data Analytics
Timeline
Marketing Intern
Explore Industires
06.2023 - 08.2023
Hostess, Food Runnr, To-go Steward
Lakeside Tavern
08.2021 - Current
Hostess Trainer, Server, Server Trainer
Avalon Golf And Country Club
08.2020 - 12.2021
Hostess, Busser
Seasons Innovative Cuisine
05.2020 - 09.2021
No Degree - Sports Journalism, Media Studies
University of Kentucky
High School Diploma -
Knoxville Catholic High School
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