Shelby L'Hommendieu
Bentonville,AR
Summary
An accomplished, versatile, self-directed professional with seasoned and diverse experience in management. Experience derived from restaurant and healthcare office management. Excellent communication skills, both written and verbal. Ability to manage multiple projects and employees independently. Adept at designing and implementing policies and procedures and coordinating training for new employees.
Overview
19
19
years of professional experience
Work History
EHR Pharmacy Support Specialist-Team Lead
ARcare
Bentonville, AR
01.2020 - Current
- Responsible for the daily operations of the EHR Pharmacy Support team
- Provide guidance and support to team members, resolving inquiries, and enhancing productivity
- Gather data regarding provider time off and organize data into an Excel spreadsheet for the team
- Facilitate the onboarding of new team members while also providing ongoing training support to existing team members
- Developed and maintain training guide for all team members to reference to
Assistant Clinic Manager
Cox Health
Branson, MO
10.2014 - 12.2019
- Planned and prepared workflow schedules delegating tasks for 20-member team
- Supervisor selected to interview candidates and coordinate training for new hires on processes and software
- Ensured that employee personnel files were up to date
- Developed productive working relationships with numerous doctors, specialty clinics, & department heads
- Resolved conflicts promptly among physicians, nurses, and other employees to keep workflows on task
- Responsible for day end reports & daily deposit.
Shift Manager
Del Rio Bordertown Cafe
Joplin, MO
02.2006 - 10.2014
- Managed day-to-day operations, including supervision and assignment delegation for 15-member team
- Helped employees operate productively and stay on task
- Ran daily reports to assess performance and make proactive adjustments
- Assisted with keeping employee personnel files organized and up to date.
Education
Bachelor of Science - Business Administration, Marketing and Management -
Missouri Southern State University
Joplin, MO01.2009
Skills
- Highly dependable
- Fast Learner
- Conflict resolution
- Resourceful and reliable worker
- Outstanding attention to detail
- Adaptability
Timeline
EHR Pharmacy Support Specialist-Team Lead
ARcare
01.2020 - Current
Assistant Clinic Manager
Cox Health
10.2014 - 12.2019
Shift Manager
Del Rio Bordertown Cafe
02.2006 - 10.2014
Bachelor of Science - Business Administration, Marketing and Management -
Missouri Southern State University