Shelby Lichtenberg
York,PA
Summary
Driven Assistant Store Manager at Rutter’s, I leverage critical thinking and leadership to enhance store performance, achieving increased customer satisfaction. Skilled in customer service and multitasking, I lead teams to exceed sales goals through strategic displays and exceptional service, fostering strong customer and vendor relationships.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Rutter’s
07.2016 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Front Desk Associate
Gold’s Gym
11.2015 - 07.2016
- Resolved guest issues effectively, ensuring a positive customer experience.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Dental Hygiene
Harrisburg Area Community College
York, PANo Degree - Behavioral Sciences
York College of Pennsylvania
York, PADiploma - Curriculum And Instruction
Dallastown Area Senior High School
Dallastown, PA06.2009
Skills
Critical thinking
Cleaning
Multitasking
Customer service
Communication
Leadership
Timeline
Assistant Store Manager
Rutter’s
07.2016 - Current
Front Desk Associate
Gold’s Gym
11.2015 - 07.2016
No Degree - Dental Hygiene
Harrisburg Area Community College
No Degree - Behavioral Sciences
York College of Pennsylvania
Diploma - Curriculum And Instruction
Dallastown Area Senior High School