Shelby Linam
Paragould,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Store Operator
Paragould Wine & Spirits
07.2024 - 10.2024
- Serve all customers both in-store and drive-through
- Stock shelves and manage displays in and around the store
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
Shift Manager
Starbucks
05.2023 - 05.2024
- Craft beverages for customers and keep the location clean and well-functioning
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Coffee Shop Operator
Black River Technical College
08.2022 - 02.2023
- Provide coffee and other beverages to students and faculty at BRTC
- Create new drinks to promote BRTC and manage the cafe location alone
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Security Officer
Arkansas Methodist Medical Center
11.2019 - 06.2022
- Enforced facility policies and procedures
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Associate
Lowes
04.2019 - 06.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Delivery Driver/Sales Associate
McHaney Drug
01.2015 - 05.2016
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Paragould High School
Paragould, AR05.2016
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University of Central Arkansas
Conway, AR05.2017
Skills
- Stock replenishment
- Store maintenance
- POS systems
- Store displays
- Leadership development
Timeline
Store Operator
Paragould Wine & Spirits
07.2024 - 10.2024
Shift Manager
Starbucks
05.2023 - 05.2024
Coffee Shop Operator
Black River Technical College
08.2022 - 02.2023
Security Officer
Arkansas Methodist Medical Center
11.2019 - 06.2022
Sales Associate
Lowes
04.2019 - 06.2019
Delivery Driver/Sales Associate
McHaney Drug
01.2015 - 05.2016
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University of Central Arkansas
High School Diploma -
Paragould High School
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