Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELBY L MARTINEZ

Las Vegas,NM

Summary

Compassionate and motivated professional pursuing a Master’s in Clinical Mental Health Counseling, with a strong foundation in interpersonal communication, leadership, and support-focused roles. Experienced in creating inclusive, respectful environments through work in customer service, academic support, and public services. Passionate about mental health advocacy and committed to developing the skills necessary to support individuals in managing emotional and psychological challenges.

Overview

4
4
years of professional experience

Work History

Library Aide

Donnelly Library
Las Vegas, NM
08.2022 - 08.2025
  • Supported a welcoming and inclusive environment for patrons of all ages and backgrounds by providing guidance, resources, and tech support with patience and clarity.
  • Demonstrated attention to detail and strong listening skills while assisting users with research, technology, and locating materials.
  • Helped foster a quiet, supportive space—creating a calm and focused environment conducive to learning and reflection.

Grader Aide III

New Mexico Highlands Univerity
Las Vegas, NM
08.2023 - 05.2025
  • Reviewed and assessed student work with fairness and accuracy, maintaining confidentiality, and ethical standards.
  • Collaborated with faculty to ensure consistent academic support and clear feedback for students, enhancing communication and evaluation skills.
  • Honed attention to detail and analytical thinking, which support documentation and case note writing in counseling contexts.

Manager

Dairy Queen
Las Vegas, NM
06.2021 - 08.2024
  • Led a diverse team in a fast-paced environment, resolving conflicts, mentoring staff, and supporting their personal and professional development.
  • Maintained high standards of customer service, demonstrating patience, empathy, and strong communication under pressure.
  • Developed problem-solving and crisis-management skills through daily operations, addressing customer concerns and operational challenges calmly and effectively.
  • Balanced multiple responsibilities, including scheduling, inventory management, and training new employees—reflecting organizational skills critical to counseling roles.

Education

Bachelor of Arts - Psychology

New Mexico Highlands University
Las Vegas, NM
05-2026

High School Diploma -

West Las Vegas High School
Las Vegas, NM
05.2022

Skills

  • Interpersonal communication – skilled in active listening, clear verbal communication, and building rapport across diverse populations
  • Empathy and emotional intelligence – demonstrated compassion and understanding in customer service and team leadership roles
  • Conflict resolution – experienced in de-escalating tense situations and mediating interpersonal conflicts in workplace settings
  • Leadership and mentorship – led and supported team development, fostering a positive and inclusive work culture
  • Time management and organization – successfully balanced multiple responsibilities, schedules, and deadlines in fast-paced environments
  • Attention to detail – maintained accuracy and consistency in academic grading and library support tasks
  • Confidentiality and ethics – handled sensitive information with discretion and professionalism
  • Cultural awareness – comfortable working with individuals from diverse backgrounds in public-facing roles

Timeline

Grader Aide III

New Mexico Highlands Univerity
08.2023 - 05.2025

Library Aide

Donnelly Library
08.2022 - 08.2025

Manager

Dairy Queen
06.2021 - 08.2024

Bachelor of Arts - Psychology

New Mexico Highlands University

High School Diploma -

West Las Vegas High School

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