Summary
Overview
Work History
Education
Skills
Websites
Assessments
Personal Information
Timeline
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Shelby Lovett

Beaverton,OR

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

9
9
years of professional experience

Work History

Workplace Experience Coordinator

CBRE
04.2024 - Current
  • Greets employees and announces clients and visitors
  • Issues visitor passes
  • Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues
  • Responds to customer requests and complaints with accurate and detailed information according to specific request
  • Follows security and emergency procedures as defined for the property
  • Responds to emergencies in a calm, efficient manner
  • Acquires appropriate assistance and makes appropriate notifications by operating procedures
  • Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management
  • A/V Support, Meeting and event management, Supply and Expense Management, Meeting, and events coordination Equipment Care
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Medical Scribe

SOUTHERN OREGON ORTHOPEDICS
12.2023 - 02.2024
  • Taking notes during patient visits and documenting them in the electronic health records system
  • Learning about the medical process and using a team approach in patient supervision and documentation
  • Working with a Physician or Physician Assistant to complete and submit medical records
  • Communicating with patients and supervising Physicians professionally
  • Completing all administrative tasks efficiently
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.

Medical Receptionist

One Peak Medical
04.2022 - 04.2023
  • Operate multi-line calls
  • Schedule patient appointment, Register patients
  • Navigate multiple and complex data systems
  • Administrative functions, copying, faxing, the use of Microsoft Word, etc
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Barista

Kroger Stores
06.2019 - 04.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.

Babysitter

The Williams Family
10.2017 - 11.2017
  • Able to follow recipes to successfully make meals and snacks
  • React quickly and work nicely under pressure
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Volunteer

Wildlife Images
06.2016 - 07.2016
  • Create a healthy living space for the wildlife
  • Take care of the wildlife
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

High school or equivalent - Graduate

Grants Pass High School
Grants Pass, OR
06.2020

Skills

  • Barista Experience
  • Coffee Experience
  • Babysitting
  • Cashiering
  • Cash Handling
  • Sales
  • Upselling
  • Retail Sales
  • Food Production
  • Food Service
  • Food Handling
  • Food Safety
  • Food Preparation
  • Office experience
  • Computer skills
  • Typing
  • Customer service
  • Front desk
  • Medical receptionist
  • Medical scheduling
  • Multi-line phone systems
  • Medical Office Experience
  • Epic
  • EHR systems
  • Medical terminology
  • Multitasking and organization
  • Data entry
  • Decision-making
  • Relationship building

Assessments

  • Medical terminology, Completed, 08/01/21, Understanding and using medical terminology
  • Attention to detail, Proficient, 03/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and act with integrity at work
  • Administrative assistant/receptionist, Proficient, 04/01/23, Using basic scheduling and organizational skills in an office setting
  • Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
  • Customer service, Completed, 10/01/21, Identifying and resolving common customer issues
  • Medical receptionist skills, Completed, 03/01/23, Managing physician schedules and maintaining accurate patient records
  • Scheduling, Proficient, 04/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
  • Working with MS Word documents, Completed, 03/01/23, Knowledge of various Microsoft Word features, functions, and techniques

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Workplace Experience Coordinator

CBRE
04.2024 - Current

Medical Scribe

SOUTHERN OREGON ORTHOPEDICS
12.2023 - 02.2024

Medical Receptionist

One Peak Medical
04.2022 - 04.2023

Barista

Kroger Stores
06.2019 - 04.2021

Babysitter

The Williams Family
10.2017 - 11.2017

Volunteer

Wildlife Images
06.2016 - 07.2016

High school or equivalent - Graduate

Grants Pass High School

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Shelby Lovett