Shelby Lowe
Charleston,AR
Summary
Hardworking and passionate with strong organizational skills eager to secure a leadership position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Walmart
05.2023 - Current
- Analyzed root causes of recurring issues to implement preventive measures.
- Trained new team members on resolution techniques, ensuring consistency in service across the team.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiency.
- Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
- Implemented Auto Hot Key software training/meetings for agents.
- Managed high volumes of agent inquiries for efficient resolution.
- Streamlined audit processes for improved accuracy and efficiency.
Coordinator II
Walmart
08.2021 - 05.2023
- Maintained a high average of performance evaluations
- Gathered and organized materials to support operations
- Utilized job related software to draft and finalize written correspondence and documentation
- Entered data, generated reports, and produced tracking documents
- Aided in team projects, demonstrating an ability to work collaboratively and effectively
- Collected records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary
- Conducted one on ones with peers to share knowledge.
Customer Service Representative
Walmart
10.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mcdonald County High School
Anderson, MO05.2017
Skills
- Multitasking
- Adaptability
- Effective Communication
- Relationship Building
- Organizational Skills
- Problem Solving
- Self-motivation
- Time Management
Accomplishments
In Q4 of FY23 I was selected Culture Champion by my Team Lead for modeling Walmart’s core values in everyday behavior to foster Walmart’s culture. Also setting high expectations for myself. Holding myself accountable, I am able to achieve those goals I set.
In Q3 of FY24 I was presented an award for exceeding metrics all quarter.
Certification
Project Management Certificate through Spelman University. Completion date of March 2024.
Timeline
Resolution Specialist
Walmart
05.2023 - Current
Coordinator II
Walmart
08.2021 - 05.2023
Customer Service Representative
Walmart
10.2020 - 08.2021
High School Diploma -
Mcdonald County High School
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