Shelby-Lynn Lyle

During my time at the Grand Rapids Public Museum as a custodian I had a multitude of tasks. Most nights I was responsible for cleaning the bathrooms, collecting trash, vacuuming, mopping, window cleaning and general disinfecting of touchable equipment.

There are shared responsibilities as in; washing rags, folding them, setting up/taking down tables and chairs for events, and of course the clean up after events.

While GRPM was looking for new custodians for the middle school, I took on the responsibility of cleaning the middle school. My duties entailed sweeping the cafeteria, disinfecting the tables and chairs, mopping, vacuuming classrooms, collecting trash, wiping down white boards and cleaning the bathrooms.

• Operated apheresis machines to collect blood components efficiently and safely.
• Monitored donor reactions during procedures, ensuring comfort and safety throughout collection process.
• Assisted in maintaining accurate records of donor information and collection data for compliance purposes.
• Educated donors on the apheresis process, promoting understanding and encouraging participation in future donations.
• Conducted equipment maintenance checks regularly, ensuring optimal performance of apheresis machinery at all times.
• Contributed to increased clinic efficiency by troubleshooting equipment issues and ensuring timely repairs.
• Ensured accurate results by meticulously following established protocols for apheresis treatments.
• Maximized patient satisfaction by promptly addressing concerns or discomfort during treatments, making necessary adjustments when possible.
• Maintained sterile environments for safe treatments, adhering to strict infection control standards.
• Increased donor retention through exceptional rapport-building skills and compassionate care.

• Assisted in patient intake and medical history documentation, ensuring accuracy and completeness.
• Conducted preliminary eye examinations, including visual acuity tests and intraocular pressure measurements.
• Operated diagnostic equipment such as autorefractors and lensometers to aid in patient assessments.
• Educated patients on proper contact lens care and usage, enhancing patient satisfaction and compliance.
• Scheduled appointments efficiently, optimizing clinic flow and reducing wait times for patients.
• Maintained cleanliness and organization of examination rooms, supporting a safe clinical environment.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.

• Assisted brides in selecting wedding gowns, ensuring personalized service and attention to detail.
• Developed knowledge of current bridal trends, enhancing client recommendations and satisfaction levels.
• Managed inventory of bridal accessories, optimizing stock levels for seasonal demands and special orders.
• Organized bridal shows and trunk shows, contributing to increased brand visibility and customer engagement.
• Implemented feedback mechanisms to gather client insights, driving continuous improvements in service offerings.
• Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
• Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
• Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
• Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.