Summary
Overview
Work History
Education
Skills
Custom
Certification
Personal Information
Lean Six Sigma White Belt Certification-University of Oklahoma
Timeline
Generic

Shelby Maldonado

Yukon

Summary

I am seeking a full-time position where I can apply my work experience to contribute to company goals and needs as well as provide the perfect customer or internal experience. I am energetic as well as goal-driven, offering a variety of skills with a passion for challenges.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Risk Management Specialist

Paycom Payroll
07.2024 - 03 2025
  • As a Risk Management Specialist, we are to maintain a "best in class" management program by mitigating the risk of all onboarding clients.
  • Although, handling a wide range of roles within this position, I am primarily responsible for conducting thorough assessments using our AML(anti-money laundering),KYC(know your customer), and CDD(customer due diligence) assessments, to make determinations as to whether a client poses a risk and how their funding decisions will be determined and affect us going forward
  • Identify potential risks with funding payroll for new or existing customers involving fraud, criminal activity, bankruptcy, litigation or other financial concerns
  • Discuss and collaborate with our internal banking partners such as accounts receivable and our legal team to investigate or make sure all credit analysis align and meet organizational goals
  • Work high volume email and ticket system
  • Execute the daily application of Paycoms Risk Management policy and other duties and projects as assigned

Sr. Client Receivables Specialist

Paycom Payroll
07.2021 - 07.2024
  • Responsible for reviewing, requesting, and applying clients funds to ensure each clients payroll is funded timely
  • Work high volume email and ticket system
  • Verify clients legal documentation and create payment templates as well as update information to the existing
  • Discuss and collaborate with our internal banking partners and specialists to investigate or resolve inquiries or discrepancies
  • Work with Microsoft Excel formulas for balancing our bank(s) payroll at the end and beginning of every day

Sr. Client Experience Specialist

Bank of Oklahoma Financial
05 2019 - 07.2021
  • Routine banking center service and monetary transactions
  • Vault custodian - audited vault daily, kept banking cash flow consistent, worked with Loomis
  • Key holder
  • Educate new and existing clients on banking needs
  • Identified sell opportunities and refers clients to the BOSC investment center
  • Opening new bank accounts, wire transfers, managing existing profiles for clients
  • Resolved a variety of client issues while ensuring the highest level of client experience

Education

diploma -

Blanchard high school

Skills

  • Ability to communicate effectively in both oral and written
  • Operational risk management
  • Detail oriented
  • Decision making skills
  • Critical thinker and problem solving skills
  • Strong relationship skills, very personable
  • Able to work in fast-paced environments and meet critical deadlines
  • Prioritize multiple tasks while maintaining organization and timely completion of duties/projects
  • Ability to negotiate and have hard conversations
  • Basic Computer Knowledge and have demonstrated proficiency with MS office products
  • Quantitative analysis skills

Custom

References

Liz Stewart, Paycom Payroll LLC - Supervisor of Banking Operations 1(405)202-3016

Carla Dehart, Paycom Payroll LLC - Team Lead of Client Receivables 1(405)473-1035

Cody Buehner, Paycom Payroll LLC - Former colleague 1(405)512-1619

Certification

  • Lean Six Sigma White Belt Certification -University of Oklahoma

Personal Information

Lean Six Sigma White Belt Certification-University of Oklahoma

Est. November 2023 

Timeline

Risk Management Specialist

Paycom Payroll
07.2024 - 03 2025

Sr. Client Receivables Specialist

Paycom Payroll
07.2021 - 07.2024

Sr. Client Experience Specialist

Bank of Oklahoma Financial
05 2019 - 07.2021

diploma -

Blanchard high school

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