Shelby Poynter
New Palestine ,IN
Summary
Dynamic and organized professional with extensive experience as a Receptionist at Westfield Premier Physicians. Expert in appointment scheduling and client correspondence, enhancing front desk operations and ensuring a welcoming environment. Proven ability to streamline processes, contributing to improved office efficiency and client satisfaction. Strong telephone etiquette and document management skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Westfield Premier Physicians
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Salon Loft Owner
Foil&Fade Hair Co.
10.2021 - Current
Receptionist
Meridian Psychological Associates
03.2018 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Cosmetology License - Beauty
Empire Beauty School
Indianapolis, IN10.2021
Skills
- Appointment scheduling
- Telephone etiquette
- Client correspondence
- Document management
- Front desk operations
Timeline
Receptionist
Westfield Premier Physicians
02.2025 - Current
Salon Loft Owner
Foil&Fade Hair Co.
10.2021 - Current
Receptionist
Meridian Psychological Associates
03.2018 - 05.2020
Cosmetology License - Beauty
Empire Beauty School
Similar Profiles
Linda HallLinda Hall
RN, Emergency Department at Physicians Premier Emergency RoomRN, Emergency Department at Physicians Premier Emergency Room
Amber SuttonAmber Sutton
Patient Care Coordinator at Premier Family PhysiciansPatient Care Coordinator at Premier Family Physicians
Basleal AyinalemBasleal Ayinalem
Patient Care Technician - CPT 1 at Premier PhysiciansPatient Care Technician - CPT 1 at Premier Physicians
Jackson UrrutiaJackson Urrutia
Server at Yogis Bar and GrillServer at Yogis Bar and Grill
BILLIE HOWARDBILLIE HOWARD
Licensed Behavioral Specialist/Director at THERAPEUTIC INDEPENDENT CONTRACTORLicensed Behavioral Specialist/Director at THERAPEUTIC INDEPENDENT CONTRACTOR