Shelby Manzanares
Pensacola,FL
Summary
Proven track record in enhancing cleanliness and guest satisfaction at Navy Gateway Inns & Suites, leveraging skills in supply inventory management and customer service. Streamlined operations and improved efficiency, demonstrating exceptional team support and collaboration. Achieved significant reductions in room turnover times, directly contributing to heightened guest relations and safety compliance.
Overview
9
9
years of professional experience
Work History
HOUSEKEEPING ATTENDANT
Navy Gateway Inns & Suites
02.2024 - 06.2024
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Park Customer Service Member
Central Florida Zoo
02.2015 - 09.2017
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Enhanced animal welfare by assisting zookeepers with daily feeding and cleaning tasks.
- Enriched visitor experiences through informative talks on specific animals, their habitats, and conservation status.
- Boosted visitor morale and interest in conservation efforts by enthusiastically answering questions and sharing personal anecdotes about daily experiences at the zoo.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2019
Skills
- Supply Inventory Management
- Customer service-focused
- Guest Relations
- Interior and exterior cleaning
- Cleaning techniques
- Safety Monitoring
- Team Support and Collaboration
- Health and safety compliance
Timeline
HOUSEKEEPING ATTENDANT
Navy Gateway Inns & Suites
02.2024 - 06.2024
Park Customer Service Member
Central Florida Zoo
02.2015 - 09.2017
High School Diploma -
Seminole High School
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