Shelby Marez

• Educated customers on varietals, flavor profiles, and food pairings to support informed wine selections.
• Maintained accurate product knowledge on regions, vintages, pricing, and promotional offerings.
• Merchandised wine displays to improve product visibility and support department presentation standards.
• Received, stocked, and rotated inventory to preserve freshness and reduce out-of-date product.

• Certified Level One and Two Trainer. In progress for Level Three certification
• Conducted client fitness assessments to support personalized training plans
• Demonstrated proper equipment use and exercise form during sessions
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Dates of Employment: 8/9/2025-Present
• Managed food and beverage operations, ensuring guest service, cleanliness, and daily readiness.
• Monitored inventory levels and ordered stock to maintain consistent product availability.
• Trained team members on food safety, sanitation, and service standards.

• Managed opening and closing procedures, cash handling, and daily operations to ensure efficient store function.
• Resolved customer service issues to enhance satisfaction and loyalty.
• Decorated cakes and contributed to creative product presentation.
• Facilitated team development and coordinated smooth shift transitions for operational continuity.
• Documented employment duration from May 2022 to September 2024.

• Delivered exceptional customer service in a fast-paced dining environment.
• Developed communication and multitasking skills by managing multiple tables and addressing diverse guest needs.
• Coordinated with team members to deliver efficient service and enhance customer satisfaction.
• Dates of Employment: 6/23-3/24

• Managed daily store operations, ensuring compliance with company standards and customer satisfaction goals.
• Created and maintained employee schedules, processed payroll, and ordered store and food supplies to ensure operational efficiency.
• Focused on improving drive times and customer service satisfaction.
• Focused on reducing drive times and enhancing customer service satisfaction to meet company standards.
• Dates of Employment: 8/24-9/17

In Progress