Shelby Marik
Houston,TX
Overview
11
11
years of professional experience
Work History
Sales Associate
CarMax Auto Superstores
11.2022 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Account Manager
Preferred Corporate Housing
05.2017 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Operations Specialist
Preferred Corporate Housing
03.2014 - 05.2017
- Coordinated furniture deliveries, retrievals and customer service accommodations for all local and nationwide accounts; 900+ accounts altogether.
- Addressed questions and managed communications with vendors and property management companies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Negotiated with distributors to find quality products and best prices.
Education
High School Diploma -
El Campo High School
El Campo, TX05-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Account management
- Client relations
- Strategic planning
- Goal oriented
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
Timeline
Sales Associate
CarMax Auto Superstores
11.2022 - Current
Account Manager
Preferred Corporate Housing
05.2017 - 11.2022
Operations Specialist
Preferred Corporate Housing
03.2014 - 05.2017
High School Diploma -
El Campo High School
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