Shelby Markham
Batavia,OH
Summary
Massage therapy professional with proven track record in delivering therapeutic services and maintaining high standards. Notable for collaborative approach and adaptability in meeting clients' needs. Proficient in various massage techniques and known for calm, reliable demeanor that enhances client trust and comfort.
Overview
3
3
years of professional experience
3
3
Licenses and Certifications
5
5
years of post-secondary education
Work History
Service Assistant
PF Chang's
03.2025 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Wiped down kitchen counters and used sanitizing products to remove grime.
Host
PF Chang's
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Medical Receptionist
Arctic Chiropractic
08.2022 - 05.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Diploma - Massage Therapy
Cincinnati School of Medical Massage
Cincinnati, OH 11.2024 - 10.2025
High School Diploma -
Delta High School
Delta Junction, AK 08.2018 - 05.2022
Skills
- Customer assistance
- Verbal and written communication
- Customer service
- Scheduling appointments
- Problem-solving
- Deep tissue massage
- Stress relief massage
- Myofascial release
- Cupping therapy
- Professional ethics
- Therapeutic touch
- Anatomy knowledge
LANGUAGES
English
Native or Bilingual
Certification
- LMT - Licensed Massage Therapist
- CCT - Certified Cupping Technician
- Certified Myofascial Release Therapist
Timeline
Service Assistant
PF Chang's
03.2025 - Current
Diploma - Massage Therapy
Cincinnati School of Medical Massage
11.2024 - 10.2025
Host
PF Chang's
07.2024 - Current
Medical Receptionist
Arctic Chiropractic
08.2022 - 05.2024
High School Diploma -
Delta High School
08.2018 - 05.2022
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