Shelby Marquardt
Holmen
Summary
Compassionate Patient Care Liaison known for productive and efficient task completion. Skilled in patient advocacy, healthcare coordination, and communication, ensuring smooth operation within healthcare settings. Excel at empathy, active listening, and problem-solving to address patient needs effectively. Committed to fostering positive patient experiences and supporting healthcare team collaboration.
Overview
10
10
years of professional experience
Work History
Patient Care Liaison
Emplify
Onalaska
09.2020 - Current
- Developed and implemented patient engagement strategies to enhance care outcomes.
- Facilitated communication among physicians and health professionals on patient care plans.
- Educated patients about healthcare options and available services.
- Answered incoming calls, took messages, and directed calls to appropriate departments.
- Scheduled patient appointments to optimize clinic operations.
- Maintained organized filing system of confidential client information per company policy.
- Delivered exceptional customer service while interacting with internal and external stakeholders.
Private Nanny
The Berns Family
Onalaska
09.2017 - 09.2020
- Facilitated outings to parks, libraries, and sports events for children's enrichment.
- Assisted with homework and tutoring, supporting academic achievement.
- Engaged children in creative play, including storytelling, games, and drawing activities.
- Developed understanding of individual strengths and weaknesses for tailored support.
- Transported children to and from school and extracurricular activities, ensuring punctuality.
Team Leader Manager
Caribou Coffee
Onalaska
08.2015 - 09.2020
- Trained and supervised new staff members to enhance operational efficiency.
- Assigned and monitored daily tasks for team members to ensure productivity.
- Fostered positive employee relationships through effective communication and development coaching.
- Answered phone calls promptly and handled customer inquiries with professionalism.
- Conducted daily inventory checks to maintain adequate product availability.
- Ensured cleanliness of dining area by wiping surfaces and sweeping floors.
Education
High School Diploma -
Onalaska High School
Onalaska, WI06-2016
Skills
- Customer service and support
- Homework assistance and tutoring
- Time management and organization
- First aid and CPR certification
- Effective communication skills
- Collaborating with a team
References
- Andrew Brueggen 608-397-4300 Parish Coach at Amazing Parish
- Janice Gale 608-790-4915 General Manager at Caribou Coffee
- Mindy Rolbiecki 608-534-5558 Patient Liaison at Emplify Health
Timeline
Patient Care Liaison
Emplify
09.2020 - Current
Private Nanny
The Berns Family
09.2017 - 09.2020
Team Leader Manager
Caribou Coffee
08.2015 - 09.2020
High School Diploma -
Onalaska High School
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