Shelby Martinez
San Antonio
Summary
Efficient Administrative Assistant with experience at Becker Animal Hospital, skilled in office management, scheduling, and customer service. Proficient in Microsoft Office and document preparation, with a strong focus on communication and client satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Becker Animal Hospital
San Antonio
01.2022 - 07.2024
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
Cashier Team Lead
Sephora
San Antonio
06.2014 - 02.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Coordinated with other departments when additional support was needed during peak hours.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Analyzed sales data reports to identify trends in customer buying habits.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX06-2014
Skills
- Office management
- Microsoft Office
- Scheduling appointments
- Document preparation
- Data entry
- Customer relationship management
References
References available upon request.
Timeline
Administrative Assistant
Becker Animal Hospital
01.2022 - 07.2024
Cashier Team Lead
Sephora
06.2014 - 02.2022
High School Diploma -
Victory Learning Center
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