Shelby Mason
Honolulu,HI
Summary
Experienced and hardworking baker with a passion for creating beautiful and delicious desserts, pastries and confections. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Comfortable with decorating baked goods to customer and company specifications and expectations. Knowledgeable and conscious of food safety practices and guidelines.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Upstairs At Pier 38
01.2023 - Current
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Managed sections for smooth flow of guests and orders.
- Provided tableside wine service accurately and efficiently.
Fine Dining Server
David Burke Prime Steakhouse/Caputo Trattoria
02.2022 - 01.2023
- Provided excellent table service to 50+ guests a night by maintaining knowledge on menu items, extensive wine and cocktail/liquor selections and providing recommendations to guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Properly cleared and cleaned tables between each course, utilizing the three point carry and resetting the utensils properly for each specific meal.
- Maintaining a professional and sophisticated relationship with guests while also being personable and friendly to ensure patrons received both a fine dining experience and warm service.
- Setting up restaurant for service, ensuring all items needed are fully stocked, sections are detailed, and restaurant floor is presentable.
- Closing the restaurant and ensuring it is ready for full service the following day.
Owner
Cakes' Bakery
11.2020 - 12.2022
- Ran a home bakery/cottage food operation
- Created specialty orders of cakes, cupcakes, decorated cookies, donuts, and more.
- Prepared single item orders as well as large quantity orders.
- Produced consistently high-quality baked goods for customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Analyzed customer preferences to design and create tailored products.
- Developed new recipes.
- Assisted in planning and running community events and campaigns, providing baked goods to the cause.
- Followed food safety standards when handling ingredients.
- Packaged finished products for sale.
- Prepared dough for variety of pastries, cakes and breads.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Processed customer orders and payment transactions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully managed costs and profit to ensure business ran smoothly.
Baker/Cashier
Deviant Donuts
08.2022 - 11.2022
- Front and back of house work
- As a baker, responsible for making dough for 1000 donuts, frying donuts, decorating over 300 donuts per day and daily prep.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created appealing displays to showcase products in bakery.
- Analyzed customer preferences to design and create tailored products.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepared dough for variety of pastries, cakes and breads.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- As a barista, responsible for making any espresso beverages, completing customer transactions and enuring all customers are satisfied.
- Responsible for both opening and closing the bakery.
Baker
The Plum Tomato
02.2021 - 09.2021
- Sole baker for a high traffic restaurant.
- Responsible for creating all desserts for both in house service and take out.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
- Developed recipes for new products and improved existing recipes.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Prepared dough for variety of pastries, cakes and breads.
- Created appealing displays to showcase products in bakery.
Shift Lead
Sift Bake Shop
06.2020 - 08.2021
- Completed store opening and closing procedures and balanced drawers.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Ensured customers left satisfied and wanting to come back by providing five star service.
- Promoted from Barista to Shift Lead within four months
- Assisted bakers with production in BOH
Server
The Plum Tomato
01.2017 - 06.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular and new customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new employees to properly follow company guidelines and serve guests.
Education
High School Diploma -
Bacon Academy
Colchester, CT06.2018
Skills
- Maintain Food Safety - ServSafe Manager certified
- Able to work in high pressure, fast-paced environments
- Quick and eager learner
- Team player, able to work well with others while also able to work individually
- Cooking Machinery Operation
- Cleanliness and Sanitation
- Time Management
- Adaptive and Creative
- Cake and Pastry Decoration
- Glaze, Icing and Topping Application
- Dough Preparation and Baking
- Recipe-Based Cooking
Timeline
Fine Dining Server
Upstairs At Pier 38
01.2023 - Current
Baker/Cashier
Deviant Donuts
08.2022 - 11.2022
Fine Dining Server
David Burke Prime Steakhouse/Caputo Trattoria
02.2022 - 01.2023
Baker
The Plum Tomato
02.2021 - 09.2021
Owner
Cakes' Bakery
11.2020 - 12.2022
Shift Lead
Sift Bake Shop
06.2020 - 08.2021
Server
The Plum Tomato
01.2017 - 06.2020
High School Diploma -
Bacon Academy
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