Shelby Mason

• Performed abdominal, obstetric and vascular ultrasound examinations on patients in a clinical setting.
• Assisted radiologists with interpretation of sonograms and imaging studies.
• Documented findings from each exam accurately into patient's electronic medical record.

· Handled customer inquiries via calls and emails, ensuring accurate and timely support.

· Resolved customer issues calmly, maintaining a positive service environment.

· Identified customer needs through effective questioning, ensuring precise data entry.

· Developed and implemented a peer mentoring program, enhancing team performance and fostering a collaborative work environment.