Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Shelby Massey

Summary

Detail-oriented team player with exceptional customer service and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.


Overview

16
16
years of professional experience

Work History

Cosmetologist

Self
06.2013 - Current
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Developed strong rapport with clientele through consistent high-quality service.
  • Collaborated with team members.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk by receiving phone calls, entering appointments, and collecting payments for services rendered.

Salon Owner and Operator

Self
05.2016 - 09.2020
  • Managed daily salon operations, including staff scheduling and management.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Mentored salon staff through regular training sessions and performance evaluations.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Enhanced team productivity by streamlining appointment booking procedures using online scheduling software.
  • Collaborated with local businesses for cross-promotions, increasing our brand visibility.
  • Maintained daily, monthly and quarterly records of costs and revenue.

Administrative Assistant to the CFO

Yuba Industries, Inc.
01.2010 - 05.2013
  • Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
  • Assisted in financial tasks such as, invoicing, expense tracking, accounts payable and budget preparations.
  • Organized successful events, including meetings and team-building activities.
  • Filed paperwork and organized computer-based information.
  • Managed incoming and outgoing mail and email.
  • Used QuickBooks to produce monthly invoices and reports.

Office Assistant

Cal Sierra Development, Inc.
11.2007 - 01.2010
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

Cosmetology License - Cosmetology

Headmasters School of Hair Design
Boise, ID
01.2006

High School Diploma -

Mountain Home Sr High School
Mountain Home, ID
05.2004

Skills

  • Spreadsheet Development
  • Billing and Invoicing
  • Event Planning
  • Schedule Management
  • Expense Tracking
  • Inventory Management
  • Customer Engagement
  • Reception Management
  • Organizational Skills
  • Project Coordination

Volunteering

  • Served on the Rio Del Oro Elementary School PTO executive board from 2014-2021.
  • Served as the Rio Del Oro PTO President from 2017-2021.
  • As PTO President, I restructured our past fundraising efforts along with implementing new and innovative concepts to increase funds raised. In doing so our annual profits doubled the first year and then had quadrupled by my last year.
  • While serving on the PTO board I worked closely with the school administration and staff as well as the district office staff. This position also required a large amount of customer service and communication with the students, families and community members.

Timeline

Salon Owner and Operator

Self
05.2016 - 09.2020

Cosmetologist

Self
06.2013 - Current

Administrative Assistant to the CFO

Yuba Industries, Inc.
01.2010 - 05.2013

Office Assistant

Cal Sierra Development, Inc.
11.2007 - 01.2010

Cosmetology License - Cosmetology

Headmasters School of Hair Design

High School Diploma -

Mountain Home Sr High School

Similar Profiles

CREATE PROFILE
Shelby Massey