Shelby Massey
Summary
Detail-oriented team player with exceptional customer service and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Self
622 Plumas Street, Yuba City, Ca 96991
06.2013 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service.
- Collaborated with team members.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk by receiving phone calls, entering appointments, and collecting payments for services rendered.
Salon Owner and Operator
Self
622 Plumas Street, Yuba City, Ca 95991
05.2016 - 09.2020
- Managed daily salon operations, including staff scheduling and management.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Mentored salon staff through regular training sessions and performance evaluations.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Enhanced team productivity by streamlining appointment booking procedures using online scheduling software.
- Collaborated with local businesses for cross-promotions, increasing our brand visibility.
- Maintained daily, monthly and quarterly records of costs and revenue.
Administrative Assistant to the CFO
Yuba Industries, Inc.
4738 Hammonton Road, Marysville. Ca 95901
01.2010 - 05.2013
- Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
- Assisted in financial tasks such as, invoicing, expense tracking, accounts payable and budget preparations.
- Organized successful events, including meetings and team-building activities.
- Filed paperwork and organized computer-based information.
- Managed incoming and outgoing mail and email.
- Used QuickBooks to produce monthly invoices and reports.
Office Assistant
Cal Sierra Development, Inc.
Marysville, Ca 95901
11.2007 - 01.2010
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Cosmetology License - Cosmetology
Headmasters School of Hair Design
Boise, ID01.2006
High School Diploma -
Mountain Home Sr High School
Mountain Home, ID05.2004
Skills
- Spreadsheet Development
- Billing and Invoicing
- Event Planning
- Schedule Management
- Expense Tracking
- Inventory Management
- Customer Engagement
- Reception Management
- Organizational Skills
- Project Coordination
Volunteering
- Served on the Rio Del Oro Elementary School PTO executive board from 2014-2021.
- Served as the Rio Del Oro PTO President from 2017-2021.
- As PTO President, I restructured our past fundraising efforts along with implementing new and innovative concepts to increase funds raised. In doing so our annual profits doubled the first year and then had quadrupled by my last year.
- While serving on the PTO board I worked closely with the school administration and staff as well as the district office staff. This position also required a large amount of customer service and communication with the students, families and community members.
Timeline
Salon Owner and Operator
Self
05.2016 - 09.2020
Cosmetologist
Self
06.2013 - Current
Administrative Assistant to the CFO
Yuba Industries, Inc.
01.2010 - 05.2013
Office Assistant
Cal Sierra Development, Inc.
11.2007 - 01.2010
Cosmetology License - Cosmetology
Headmasters School of Hair Design
High School Diploma -
Mountain Home Sr High School