Shelby Matlock
Bartlett,TN
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator
Precision Moving & Transport
08.2023 - Current
- Coordinated schedules and appointments for staff and client meetings.
- Managed office supplies and inventory for Precision Moving & Transport operations.
- Supported bookkeeping by tracking expenses and organizing financial documents.
- Organized and maintained filing systems, including electronic databases and records.
- Managed accounts payable and receivable processes for efficient financial operations.
Inside Sales Consultant
Ideal Image Medical Spa
07.2021 - 09.2023
- Conducted consultations to understand client needs and recommend services.
- Utilized CRM software to track client interactions and sales activities effectively.
- Analyzed customer needs and identified solutions to meet their requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Engaged customers to understand needs and recommend suitable products.
Assistant General Manager
Tin Roof
11.2015 - 08.2020
- Oversaw daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed training programs to enhance team performance and service quality.
- Implemented cost-saving measures that improved overall profitability.
- Monitored inventory levels, optimizing stock management for timely replenishment.
- Led staff meetings to communicate goals, expectations, and performance feedback effectively.
- Processed invoices and payments to maintain accurate accounts receivable records.
EMT-A
Methodist Le Bonheur Hospital
01.2012 - 01.2014
- Responded promptly to emergency calls and assessed patient conditions.
- Accurately utilized medical terminology to document patient information and update EMRs in compliance with clinical, administrative, and HIPAA standards.
- Maintained and inspected emergency equipment for operational readiness.
- Documented patient information accurately for medical records and reporting.
- Assessed the nature and extent of illness or injury to establish proper treatment plan.
Education
CPC - Certified Professional Coder
AAPC
08-2025
EMT-A - Emergency Medicine
Southwest Tennessee Community College
Memphis, TN08-2011
Skills
- CRM software
- Time management
- Database entry
- Microsoft Office Suite
- Sales and referrals
- Problem resolution
- Operations management
- A/P and A/R
- Data inputting
- Quickbooks
- Office administration
- Bookkeeping
- EMR systems proficiency
Certification
- Certified Professional Coder, 2025
- Emergency Medical Technician -Advanced, 2011
Timeline
Office Administrator
Precision Moving & Transport
08.2023 - Current
Inside Sales Consultant
Ideal Image Medical Spa
07.2021 - 09.2023
Assistant General Manager
Tin Roof
11.2015 - 08.2020
EMT-A
Methodist Le Bonheur Hospital
01.2012 - 01.2014
EMT-A - Emergency Medicine
Southwest Tennessee Community College
CPC - Certified Professional Coder
AAPC