Shelby McCaulley
Jacksonville,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, able to manage multiple tasks and priorities. Broad experience including office and department management, accounting, payroll management, program creation and implementation, team development, vendor negotiations, and contract management. Recognized for exemplary customer service, team collaboration, and event management.
Overview
9
9
years of professional experience
Work History
Office Supervisor
Swindell, Bohn, Durden & Phillips
Jacksonville Beach, FL
09.2024 - 03.2025
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed files and records to obtain information and respond to requests.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Planned staff and training meetings and scheduled conference rooms.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Scheduled meetings, appointments, and conferences for partners and tax managers.
- Generated reports detailing progress made on specific assignments or tasks.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Business Operations Associate
Allegis Group Staffing
Jacksonville, FL
11.2022 - 08.2024
- Management of customer accounts, invoicing, collections, PO tracking, customer service, and working with clients to resolve outstanding issues.
- Foster relationships with clients, OSG, front office, and management.
- Manage total accounts receivable with an aging in excess of $3.5 million.
- Responsible for over 200 accounts on a weekly basis and a high email volume.
- Support liaison for field offices and OSG.
- Collecting payments and working with clients to ensure accuracy in coding payments for past-due balances owed.
Recreation and Nursery Coordinator
Epping Forest Yacht and Country Club
Jacksonville, FL
04.2021 - 09.2022
- Managed Nursery and Event Staff
- Oversaw day to day operations and all children’s events
- Created Profit and Loss Forms for events and programs as well as tracking financials based on budgets given by the Fitness Director
- Created schedules, held staff meetings and created/updated policies
- Created new programs and events
- Submitted payroll for all Nursery and Event Staff
- Handled all employee hiring, training, and evaluations
- Collaborated with other departments to create new events for members
- Procured vendors for events, parties, and camps
- Handled confidential member information
Recreation Supervisor
Epping Forest Yacht and Country Club
Jacksonville, FL
12.2017 - 04.2021
- Supervised a staff of 15 team members.
- Assisted the Recreation Coordinator with profit and loss forms and annual revenue reports.
- Planned programs such as summer camps, birthday parties, and special events
- Aided in the onboard hiring and training process of new employees.
- Daily responsibilities included charging members for services, answering phones, taking reservations, and caring for children aged 3 months to 12 years.
- Assisted with daily office administrative duties, including the office calendar, with new meetings, events, and appointments.
Recreation Assistant
Ponte Vedra Inn and Club
Ponte Vedra Beach, FL
04.2016 - 12.2017
- Daily duties included charging members for services used and special events, taking reservations for special events, and providing excellent customer service
- Answered phones and greeted all members
- Provided care for children aged 6 months to 12 years old in a daycare setting
- Assisted in the planning, decorating, and execution of events such as birthday parties, themed events, beach activities, and corporate events
- Assisted with training new employees
Education
Diploma -
Sandalwood High-school
Jacksonville, FL06.2013
Skills
- Leadership
- Hospitality Management
- Effective communication
- Process improvement
- Team building
- Policy development
- Meeting coordination
- Problem solving
- Workload prioritization
- Event coordination
- Multi-tasking
- Attention to Detail
- Strong interpersonal skills
- Adaptable
References
References available upon request.
Timeline
Office Supervisor
Swindell, Bohn, Durden & Phillips
09.2024 - 03.2025
Business Operations Associate
Allegis Group Staffing
11.2022 - 08.2024
Recreation and Nursery Coordinator
Epping Forest Yacht and Country Club
04.2021 - 09.2022
Recreation Supervisor
Epping Forest Yacht and Country Club
12.2017 - 04.2021
Recreation Assistant
Ponte Vedra Inn and Club
04.2016 - 12.2017
Diploma -
Sandalwood High-school
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