Summary
Overview
Work History
Education
Skills
Timeline
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Shelby McKay Mattox

Milwaukee,WI

Summary

I am a devoted and reliable team player willing to go above and beyond to achieve stellar results and or solutions in a timely manner. I am a forward thinker, and an experienced individual that fosters a positive attitude in any environment. Hardworking employee with customer service, multitasking and time management abilities.

Overview

14
14
years of professional experience

Work History

Location Services Coordinator III

RSM US LLC
Milwaukee, WI
07.2023 - Current
  • Plans with Location Services Manager or Supervisor then executes, under minimal to no direction the completion of Location Services projects such as moves, repairs, cleaning, conference room preparation, meeting and event coordination and ensuring pantries are adequately supplied
  • Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion
  • Works in tandem with the Tax Engagement Support Services (TESS) team during tax busy season and throughout the year as needed
  • Mail services including distribution of mail, UPS, FedEx and other packages, coordination of courier services, researching and resolving any issues with packages that are improperly addressed or packaged, and assisting employees with mailing needs
  • Assisting employees with large photocopy, scanning and binding jobs, ensuring timely completion of submitted jobs
  • Visitor management and reception activities ensuring quality customer service
  • Meeting and event coordination to include catering request and receiving orders, conference room coordination, and audio-visual equipment support
  • Manage the building card access systems
  • Responsible for new hire/move/termination data sheet for the office
  • Responsible for local new hire orientation
  • Communications liaison for the Milwaukee and Madison offices.

Letter Carrier/ Distribution Clerk

United States Postal Service
Milwaukee, WI
07.2016 - 07.2023
  • Sort, lift, and push moderate to heavy loads of mail and packages to prepare for delivery
  • Deliver mail to mailboxes receptacles, or designated areas
  • Obtain signatures from customers for all mail that is certified, registered, or insured
  • Deliver mail in all elements of weather
  • Responsible for station Address Management Systems changes.

Customer Consultant

WE Energies
Milwaukee, WI
06.2015 - 07.2016
  • Handled on average 50-75 calls per day in a call center environment
  • Answered customer inquiries and problem solved according to WE Energies standardized procedures
  • Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken
  • Referred unresolved customer grievances to designated departments for further investigation
  • Determined charges for services requested, collected payments, and arranged for billing
  • Advised customers on WE energies service campaigns such as Energy Saving Programs.

Service Representative

ESI Ergonomic Solutions
Mesa, AZ
06.2013 - 05.2015
  • Assisted CEO and Product Development in researching new products
  • Problem resolution to dealerships, sales representatives, and regional managers
  • Provided support to customers via calls, emails and web chat regarding commissions, product recommendations and pricing
  • Provided web/technical support
  • Provided FedEx tracking information and filed claims.

Service Representative II Life Insurance

Northwestern Mutual
Milwaukee, WI
04.2012 - 06.2013
  • Tracked various types of insurance policies for businesses and individuals, including automobile, fire, life, property, and medical malpractice
  • Performed administrative tasks, such as maintaining records and handling policy renewals
  • Monitored insurance claims to ensure they are settled equitably for both the client and the insurer
  • Attended meetings, seminars, and programs, learned about new products and services, learned new skills to be more efficient.

Reservations Agent

Frontier Airlines
Milwaukee, WI
11.2009 - 03.2012
  • Promptly answered reservation inquiries via telephone, fax, and/or email in a friendly and professional manner
  • Analyzed data to determine availability and rates
  • Entered reservations into the property management system both completely and accurately
  • Obtained and transmitted accurate information for each reservation
  • Provided detailed information as needed to callers regarding rates, travel packages, and all aspects of travel
  • Sold, made, and processed frequent flyer mile programs and the Frontier Mastercard.

Education

AA Human Resource Management -

Milwaukee Area Technical College
03.2024

DB.S. Business Organizational Communication (Public Relations) -

University of Akron
05.2007

High School Diploma -

Riverside University High School
05.2004

Skills

  • Ability to Multitask
  • Customer Service
  • Event Coordination
  • Meeting Coordination
  • Writing Requirements
  • MS Office
  • Fast Learner
  • Attention to Detail

Timeline

Location Services Coordinator III

RSM US LLC
07.2023 - Current

Letter Carrier/ Distribution Clerk

United States Postal Service
07.2016 - 07.2023

Customer Consultant

WE Energies
06.2015 - 07.2016

Service Representative

ESI Ergonomic Solutions
06.2013 - 05.2015

Service Representative II Life Insurance

Northwestern Mutual
04.2012 - 06.2013

Reservations Agent

Frontier Airlines
11.2009 - 03.2012

AA Human Resource Management -

Milwaukee Area Technical College

DB.S. Business Organizational Communication (Public Relations) -

University of Akron

High School Diploma -

Riverside University High School

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Shelby McKay Mattox