Shelby McKibben
Jacksonville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Mobile service coordinator
Akins Ford
07.2021 - 10.2023
- Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
- Streamlined the mobile device management process for enhanced user experience and increased productivity.
- Managed mobile device inventory, ensuring accurate tracking and timely replacement of devices as needed.
- Provided expert knowledge on mobile technologies to clients, leading to informed decision-making and optimized service usage.
General Manager (GM)
Domino's
12.2020 - 07.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Customer Service Representative
Bios
10.2017 - 06.2020
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School -
Jacksonville High School
Jacksonville, NC06.2017
Skills
- CMMS
- Relationship Building
- Staff Training
- Decision-Making
- Reliability
- Professionalism
- Attention to Detail
- Adaptability
- Teamwork and Collaboration
- Organizational Skills
- Problem-solving aptitude
- Excellent Communication
- Multitasking
- Adaptability and Flexibility
- Self Motivation
- Staff Oversight
- Time management abilities
- Data Analysis
- Time Management
- Operations management
- Excel
- Written Communication
Assessments
- Work style: Reliability, Proficient, 01/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Front desk agent (hotel), Proficient, 12/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Administrative assistant/receptionist, Proficient, 12/01/21, Using basic scheduling and organizational skills in an office setting
- Medical receptionist skills, Proficient, 01/01/24, Managing physician schedules and maintaining accurate patient records
- Work style: Conscientiousness, Proficient, 12/01/21, Tendency to be well-organized, rule-abiding, and hard-working
- Home health aide skills, Proficient, 12/01/21, Providing care to patients in a home setting
- Customer focus & orientation, Proficient, 11/01/23, Responding to customer situations with sensitivity
- Customer service, Proficient, 09/01/22, Identifying and resolving common customer issues
- Work motivation, Proficient, 02/01/21, Level of motivation and discipline applied toward work
Timeline
Mobile service coordinator
Akins Ford
07.2021 - 10.2023
General Manager (GM)
Domino's
12.2020 - 07.2022
Customer Service Representative
Bios
10.2017 - 06.2020
High School -
Jacksonville High School