Shelby McMahon

• Demonstrate adaptability within various hospital settings including PCU, medical-surgical unit, and Telemetry Unit
• Maintain a clean and safe patient environment, adhering to infection control protocols and minimizing risks for patients, staff, and visitors.
• Facilitate smooth transitions between shifts by delivering comprehensive handoff reports to oncoming nurses or student nurse apprentices about each assigned patient''s current status.
• Developed critical thinking skills through active participation in team huddles, case conferences, and debriefings after complex cases or incidents.
• Strengthened clinical decision-making abilities through consistent application of evidence-based practice guidelines during direct patient care experiences.
• Contributed to effective nursing care plans by accurately documenting assessment findings, interventions implemented, and patient responses to treatments provided.

• Answered customers' questions regarding products, prices, and availability.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.

• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Performed thorough medical history assessments as part of the pre-examination process for new patients.
• Provided exceptional patient care to all patients, addressing concerns promptly and compassionately.
• Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
• Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.

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• Ensured accurate documentation of surgeries by diligently recording all relevant information in patient records.
• Improved surgical outcomes by anticipating surgeon needs and providing prompt assistance during operations.
• Maximized patient comfort throughout their perioperative experience via empathetic communication and gentle handling techniques.
• Conducted thorough pre-operative assessments to identify potential risks or complications prior to surgery.
• Demonstrated commitment to patient privacy by adhering strictly to HIPAA regulations when handling sensitive information.
• Assisted in the diagnosis of ocular diseases through precise administration of visual field tests, OCT scans, and retinal photography.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.