Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shelby Merchant

Nashville,TN

Summary

Dynamic and innovative professional with an unwavering positive attitude, excelling in problem-solving and creativity. Has frequently demonstrated the ability to enhance customer satisfaction and team collaboration through effective communication and steadfast leadership. Skilled in multitasking and safety awareness, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Summer Camp Counselor

Pace Center
05.2024 - 08.2024
  • Worked with more than 100 children of varying age, interest, skill, and developmental levels over the course of a summer.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Led groups of children safely through variety of camp activities.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.

Usher

Memorial Auditorium
09.2021 - 12.2023
  • Directed ticket holders to seats and facility locations at over 20 concerts and events.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained updated knowledge of event information to provide guests with accurate details.

Dishwasher

Jefferson Market
08.2021 - 05.2022
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Housing Ambassador

Ohio University Housing And Residence Life
08.2021 - 05.2022
  • Assisted team with operational policies and procedures to drive services.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Maintained database of dorm resources.

Education

Bachelor of Arts - Musical Theatre

Ohio University
Athens, OH
05-2024

Bachelor of Arts - Playwriting

Ohio University
Athens, OH
05-2024

Skills

  • Creativity and innovation
  • Problem-solving
  • Attention to detail
  • Time management
  • Strong work ethic
  • Safety awareness
  • Multitasking and organization
  • Troubleshooting skills

Interests

Shelby moved to Nashville in order to pursue a music career! She is an accomplished singer/songwriter as well as musician You can hear snippets of her music on Tiktok @shelbymmusic

Timeline

Summer Camp Counselor

Pace Center
05.2024 - 08.2024

Usher

Memorial Auditorium
09.2021 - 12.2023

Dishwasher

Jefferson Market
08.2021 - 05.2022

Housing Ambassador

Ohio University Housing And Residence Life
08.2021 - 05.2022

Bachelor of Arts - Musical Theatre

Ohio University

Bachelor of Arts - Playwriting

Ohio University

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Shelby Merchant