Shelby Meredith
Cleveland
Summary
Compassionate Healthcare Professional with six years of experience in behavioral health, direct patient care, and home healthcare. Skilled in crisis intervention, trauma-informed care, and medication administration. Expertise in supporting individuals with mental health and developmental disabilities while fostering collaborative relationships with patients, families, and interdisciplinary teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
In-Home Caregiver
Haven Home Health Care
Garfield Heights, OH
11.2025 - Current
- Provided care support for veteran client. Assisted with daily living activities ensuring comfort and safety. Coordinated medical appointments. Completed necessary charting documentation. Monitored client's health condition. Maintained a safe living environment.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Performed laundry, grocery shopping and other housekeeping duties mopping vacuuming etc., as instructed by client.
- Coordinated communication between client, families, and medical staff for optimal care outcomes.
- Enhanced client quality of life through engaging activities and social interaction.
- Prepared and cooked meals to ensure nutritional needs were met.
- Facilitated dressing and hygiene routines to enhance personal care standards.
Youth Mental Health Specialist
Bellefaire JCB
Shaker Heights, OH
07.2025 - 12.2025
- Utilized trauma-informed care and crisis intervention to support youth with mental health needs, ensuring effective documentation and collaboration within the team.
- Facilitated therapeutic group sessions, enhancing peer support and engagement among clients.
- Implemented crisis intervention strategies, ensuring safety and stability for at-risk individuals.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
PCNA, Behavioral Health
Cleveland Clinic
Garfield Heights, OH
05.2022 - 03.2023
- Behavioral health patient care, Provided individualized observation to enhance patient safety, Conducted regular safety checks to ensure a secure environment, Assisted patients with activities of daily living to promote independence, Measured and recorded vital signs to assess patient health, Tested blood glucose levels to monitor patients' health conditions, Provided patient care support in various medical units as needed performing patient care, Executed patient checks and implemented necessary changes in care.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained new staff in behavioral health protocols and best practices to enhance service delivery quality.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
DSP
Just Like Home
Garfield Heights, OH
03.2022 - 07.2022
- Medication administration, ADLs, documentation, Provided assistance to deaf adults in daily activities.
- Supported individuals with daily living activities, fostering independence and enhancing quality of life.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
DSP
Ohio Care Access
Bedford, OH
07.2021 - 03.2022
- Assisted individuals with intellectual/developmental disabilities in medication administration and activities of daily living while maintaining accurate documentation.
- Implemented behavior management techniques to promote positive interactions and reduce challenging behaviors.
- Facilitated recreational activities that encouraged social engagement and skill development among clients.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Executed restraint techniques in accordance with established safety guidelines to protect clients and staff.
- Prepared meals and maintained cleanliness standards including hygiene practices. Assisted in food preparation and upheld sanitation protocols.
HHA/DSP
Allure Home Care
09.2019 - 07.2021
- Provided in-home care for wheelchair users and clients with paralysis and intellectual/developmental disabilities, including medication administration and assistance with ADLs, while maintaining thorough documentation.
- Provided compassionate personal care, ensuring comfort and dignity for clients.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
State Farm
Cleveland, OH
05.2019 - 12.2019
- Managed high-volume customer service, scheduling, and account support while effectively resolving conflicts and facilitating communication.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated clients on insurance products, ensuring comprehensive understanding of coverage options.
Education
Diploma -
Whitney M. Young High School
Cleveland06-2016
Skills
- Personal Care
- Trauma-Informed Care
- Mental Health Support
- Conflict Resolution
- Compassionate Support
- Basic First Aid
- ADLs
- Home Safety Checks
- Documentation
- Team Collaboration
- Customer Service
- HIPAA
- Microsoft Office
Certification
CPR Certification – American Heart Association
Timeline
In-Home Caregiver
Haven Home Health Care
11.2025 - Current
Youth Mental Health Specialist
Bellefaire JCB
07.2025 - 12.2025
PCNA, Behavioral Health
Cleveland Clinic
05.2022 - 03.2023
DSP
Just Like Home
03.2022 - 07.2022
DSP
Ohio Care Access
07.2021 - 03.2022
HHA/DSP
Allure Home Care
09.2019 - 07.2021
Customer Service Representative
State Farm
05.2019 - 12.2019
Diploma -
Whitney M. Young High School