Summary
Overview
Work History
Education
Skills
Timeline
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SHELBY MILLER

Marketing Associate
Colleyville,TX
SHELBY MILLER

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
years of professional experience

Work History

Worksite Lighting, LLC

Marketing Associate
01.2017 - 06.2022

Job overview

  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Conducted competitive analysis to identify opportunities for market differentiation and strategic growth.
  • Collaborated with cross-functional teams to optimize digital marketing initiatives and enhance online presence.
  • Analyzed market trends and customer feedback to refine product positioning and promotional strategies.
  • Developed and executed targeted marketing campaigns to increase brand awareness and drive customer engagement.
  • Managed social media platforms, creating content that increased audience interaction and improved brand loyalty.
  • Assisted in budget management for marketing projects, optimizing resource allocation for maximum impact.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
  • Optimized website content for SEO, significantly increasing web traffic and user engagement.
  • Evaluated competitor marketing strategies, identifying opportunities for differentiation and competitive advantage.
  • Increased brand visibility by developing and executing innovative social media campaigns.
  • Improved customer engagement, organizing and hosting successful promotional events.
  • Assisted in rebranding efforts, ensuring seamless transition and maintaining brand integrity.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Utilized specialized software to capture and process data.
  • Researched and evaluated potential new markets and products.
  • Enhanced online presence with creation of engaging content, attracting larger audience.
  • Implemented customer relationship management system to better track and analyze customer interactions.
  • Conducted thorough market research to identify trends, enabling strategic product positioning.
  • Developed and maintained comprehensive digital asset library, streamlining content creation processes.

Heritage Veterinary Hospital

Lead Medical Receptionist/Office Manager/Veterinary Assistant
01.2015 - 05.2019

Job overview

  • Supervised daily operations of front desk, ensuring seamless patient flow and efficient appointment scheduling.
  • Trained and mentored new reception staff, fostering a collaborative team environment.
  • Implemented electronic health record (EHR) systems to streamline patient information management.
  • Developed protocols for handling patient inquiries, enhancing communication and service quality.
  • Coordinated with medical staff to optimize appointment availability and reduce wait times.
  • Analyzed front desk workflows, identifying areas for process improvement to enhance operational efficiency.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
  • Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
  • Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
  • Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
  • Supported medical staff through diligent record-keeping of lab results, diagnostic reports, and other vital documentation.
  • Improved overall office organization by implementing a comprehensive filing system for patient records.
  • Effectively communicated appointment reminders to patients through phone calls or email notifications, contributing to a decrease in noshows.
  • Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
  • Prepared examination rooms for incoming patients, ensuring cleanliness and availability of necessary supplies.
  • Facilitated effective appointment management with the use of advanced medical software programs.
  • Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
  • Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
  • Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within the practice.
  • Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
  • Streamlined front desk operations by implementing an organized system for handling forms, mailings, and other administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Developed and implemented organizational policies to enhance workplace efficiency.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Jefflyn & Company Commercial Real Estate

Administrative/Personal Assistant to the Owner
06.2009 - 08.2014

Job overview

  • Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
  • Streamlined office communication by implementing digital tools for improved collaboration among team members.
  • Developed and maintained filing systems, enhancing accessibility and retrieval of information for staff.
  • Oversaw office supplies inventory, negotiating with vendors to optimize costs while maintaining quality standards.
  • Assisted in budget management by tracking expenses, processing invoices, and reconciling financial records regularly.
  • Maintained inventory levels by tracking supplies usage patterns and placing orders proactively before shortages occurred.
  • Ensured accurate record-keeping by maintaining organized digital and physical filing systems for important documents.
  • Facilitated smooth communication between executives and clients through proficient handling of email correspondence and phone calls.
  • Promoted a professional atmosphere within the office environment by maintaining a clean, organized workspace and adhering to company policies.
  • Safeguarded confidential information with strong attention to detail when organizing sensitive documents or data files.
  • Streamlined office processes by implementing efficient administrative systems and organizational strategies.
  • Supported executives during meetings with preparation of agendas, taking minutes, and timely distribution of action items to relevant parties.
  • Exceeded customer service expectations through prompt resolution of inquiries or concerns from both internal employees and external clientspartners.
  • Enhanced executive productivity by managing schedules, appointments, and travel arrangements for optimal time management.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Southern Methodist University
Dallas

Bachelor of Arts from Journalism, Minor in Psychology
05.2009

University Overview


  • Completed AP courses in English, Mathematics, Biology, Chemistry, Human Anatomy & Physiology, etc.
  • Awarded an academic scholarship by the Colleyville Women's Club to put toward my tuition at SMU
  • Relevant Coursework: Broadcast, Print & Digital Journalism


  • Professional Development: From the age of 8 until the age of 12, I worked as an on-air personality & show host for 1360 AM, Radio AAHS


  • Professional Development: For 2 years, from age 12 to 14, I worked as an on-air movie critic, host & television personality for the Dallas/Fort Worth affiliate, FOX 4 (KHKS)'s morning show Good Day Dallas


  • 3.8 GPA (SMU), 4.2 GPA (High School)
  • Ranked in Top 10% of high school graduating class

L.D. Bell High School
Hurst, Texas

High School Diploma
02-2003

University Overview

  • I graduated in the top 10% of my class with a 4.2 GPA. I participated in the National Honor Society & was on the Dean's List.


Skills

  • Excellent Communication Skills
  • Customer Service Experience
  • Administrative Skills
  • Marketing Experience
  • Proficient in Conversational Spanish
  • Proficient in Microsoft Office: Word, Excel, PowerPoint & Outlook
  • Experience in Content Creation, Branding, Google Analytics & Search Engine Optimization
  • Web Design, Data Entry, Typing & Proofreading Skills
  • Experience in Public Relations, Digital & E-mail Marketing
  • Journalism
  • Psychology
  • Broadcasting, Filming & Video Production Skills
  • Hospitality, Phone Etiquette & Food Service Experience
  • Time management
  • Digital marketing
  • Branding
  • Social media marketing
  • CRM management
  • Communications management
  • Social media engagement
  • Content optimization
  • Brand building
  • Project management
  • Digital media
  • Customer service
  • Microsoft office
  • Marketing strategies
  • Copywriting expertise
  • Brand promotion
  • Fact-checking
  • Multichannel marketing
  • Client relationship management
  • Customer retention
  • Google analytics
  • Product marketing
  • Campaign management
  • Analytics and SEO
  • Content marketing
  • Computer proficiency
  • Customer complaint resolution
  • Brand development
  • Content management

Timeline

Marketing Associate

Worksite Lighting, LLC
01.2017 - 06.2022

Lead Medical Receptionist/Office Manager/Veterinary Assistant

Heritage Veterinary Hospital
01.2015 - 05.2019

Administrative/Personal Assistant to the Owner

Jefflyn & Company Commercial Real Estate
06.2009 - 08.2014

Southern Methodist University

Bachelor of Arts from Journalism, Minor in Psychology

L.D. Bell High School

High School Diploma
Availability
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefitsCompany CultureFlexible work hoursPersonal development programs

Languages

English
Native or Bilingual
Spanish
Professional Working

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