Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Miller

Oakland

Summary

Goal-driven professional well-versed in recruiting, training and managing employees to provide exceptional results. Highly organized and hardworking with excellent planning and program management skills. Licensed in Maryland and West Virginia.

Overview

12
12
years of professional experience

Work History

Pharmacy Manager

Walmart
09.2013 - Current
  • Led a high-performing team of pharmacists to pilot COVID immunizations in western Maryland
  • Effectively trained pharmacist to immunize through APhA Train the Trainer program.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients raising NPS from 35 to 82 in 1 year.
  • Played an active role in the hiring process, identifying top talent that contributed to the team's success in increasing script volume YOY since 2020.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for controlled substance stewardship.
  • Enforced compliance with pharmacy regulations and mitigated problems while covering HWMD PTO
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Developed strong relationships with healthcare providers and increased revenue through effective promotion of specialty prescriptions.
  • Trained pharmacy interns and newly hired pharmacy technicians.

Staff Pharmacist

Walmart
01.2012 - 09.2013
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.

Education

Doctor of Pharmacy -

Shenandoah University
Winchester, VA
05.2011

Skills

  • Wal-Mart RXM Sept 2013-Present
  • Wal-Mart RPh Jan 2012-Sept 2013
  • Martin's Staff RPh May 2011-Jan 2012

Timeline

Pharmacy Manager

Walmart
09.2013 - Current

Staff Pharmacist

Walmart
01.2012 - 09.2013

Doctor of Pharmacy -

Shenandoah University

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Shelby Miller