Shelby Miller
Jacksonville,FL
Summary
Clinical Assistant and Customer Service Representative at UF Health North Cardiology, with robust background in healthcare industry. Strong knowledge of medical EMR, medical terminology and medical diagnoses. Noted for enhancing clinical flow, training new clinical/medical assistants, and acting as a liaison between upper management and staff.
Overview
13
13
years of professional experience
Work History
Clinical Assistant/CSR
UF Health North Cardiology
Jacksonville, FL
03.2023 - Current
- Team lead training since February 2024
- Perform all the duties of a Clinical Assistant and Customer Service Representative
- Train incoming Clinical and Medical Assistants to appropriately prepare patients for the providers
- Oversee clinical flow and assist with managing all daily clinic functions
- Monitor and report on team performance metrics to management, identify areas for improvement and implement corrective actions as needed.
Cardiac Stress Test Technician
UF Health North Cardiology
Jacksonville, FL
11.2022 - Current
- Training with Nurse started October 2022
- Demonstrate a thorough working knowledge of stress testing protocols and EKG interpretation
- Prepare patient procedure paperwork prior to testing and ensures proper order, diagnosis, insurance information and all documentation is obtained prior to procedure
- Monitor patients to recognize changes in the patient's condition and functions effectively in an emergency situation
- Provide accurate and appropriate information for patients and/or family members regarding procedures and test results
- Submit diagnostic exams to physicians for interpretation
- Assist in performing life-saving techniques (CPR, first aid) to the patient if necessary.
Clinical Assistant
UF Health North Cardiology
Jacksonville, FL
07.2022 - 03.2023
- Take patient's vital signs
- Prepare patients for the provider's care
- Assist with patient examinations or treatments
- Perform venipunctures and administer routine, non-controlled medications
- Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time
- Administer basic first aid
- Participate in performance improvement projects
- Participate as an active care team member in the coordination of patient care.
Part-Time Scribe
Lincoln Hospital & Brooklyn Hospital Center
NYC, NY
05.2020 - 05.2022
- Prepared and assembled medical record documentation for physicians
- Updated patient history and other pertinent health information using EMR.
Remote Scribe
Scribe America
St. George's, Grenada
01.2018 - 05.2020
- Utilized medical terminology while preparing detailed health care summaries of each patient and presented patient's cases to physicians prior to visits
- Provide documentation on history, procedures, consults and discussions in EMR.
Office Clerk (Part Time)
Moore Primary Care
Moore, OK
06.2011 - 12.2017
- Called patients to update them about their lab results and appointments
- Assisted in office procedures
- Provided necessary supplies and support for medical staff for specific procedures
- Collected personal, medical and insurance information
- Maintained patient flow by communicating patient arrivals or delays
- Performed bookkeeping duties and filed patient charts appropriately.
Cashier & Customer Service Specialist
Organic Squeeze
Nichols Hills, OK
06.2013 - 06.2016
- Delivered comprehensive details about company promotions to customers
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or gift card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier
Tillmans Auction
Hinton, OK
05.2011 - 05.2013
- Processed payments for auctioned items and maintained accurate financial records
- Registered and recorded bidder information while issuing bidder numbers and bid cards
- Managed the organization and distribution of essential purchase-related documentation after each auction
- Provided support and guidance to auction team members in addressing inquiries and resolving issues
Education
Doctor of Medicine -
St. George's University (SGU) School of Medicine
01.2022
Bachelor of Science - Biology
University of Florida (UF)
01.2017
Biology, Business
William Jewell College
01.2015
Skills
- Communication
- Critical Thinking
- Problem Solving
- Customer Service
- Training and Development
- Patient Consultation
- Schedule Management
- Performance monitoring
- Operations Management
- Organizational Skills
Timeline
Clinical Assistant/CSR
UF Health North Cardiology
03.2023 - Current
Cardiac Stress Test Technician
UF Health North Cardiology
11.2022 - Current
Clinical Assistant
UF Health North Cardiology
07.2022 - 03.2023
Part-Time Scribe
Lincoln Hospital & Brooklyn Hospital Center
05.2020 - 05.2022
Remote Scribe
Scribe America
01.2018 - 05.2020
Cashier & Customer Service Specialist
Organic Squeeze
06.2013 - 06.2016
Office Clerk (Part Time)
Moore Primary Care
06.2011 - 12.2017
Cashier
Tillmans Auction
05.2011 - 05.2013
Doctor of Medicine -
St. George's University (SGU) School of Medicine
Bachelor of Science - Biology
University of Florida (UF)
Biology, Business
William Jewell College
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