Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Shelby Mireles

Murfreesboro,TN

Summary

Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Focused Customer Service Representative with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

Overview

7
7
years of professional experience

Work History

Office Manager

GK Construction
Murfreesboro, TN
01.2020 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Front Desk /Hairstylist

The Raintree
Murfreesboro, TN
02.2018 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.

Legal Secretary

Dix And Associates
Murfreesboro, TN
06.2017 - 01.2018
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Received and placed telephone calls to clients and prospective clients.
  • Screened telephone calls and forwarded to appropriate departments.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Answered and directed calls using multi-line switchboard.

Bank Teller

Wilson Bank And Trust
Smyrna, TN
06.2015 - 06.2017
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

No Degree - General Education

Volunteer State Community College
Gallatin, TN

Skills

  • Office Management
  • Accounts Payable and Receivable Auditing
  • Intuit QuickBooks
  • Office Supplies and Inventory
  • Client Correspondence
  • Invoice and Payment Tracking

Timeline

Office Manager

GK Construction
01.2020 - Current

Front Desk /Hairstylist

The Raintree
02.2018 - 12.2019

Legal Secretary

Dix And Associates
06.2017 - 01.2018

Bank Teller

Wilson Bank And Trust
06.2015 - 06.2017

No Degree - General Education

Volunteer State Community College

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