Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Montana

Saint Charles,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Registered Behavior Technician

The Place for Children with Autism
01.2022 - 03.2023
  • I am responsible for carrying out treatment plans for clients under the supervision of a BCBA working with children ages 2-6 in a full day clinic setting
  • I became a lead in mid January 2023.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Treated clients and families with respect and dignity.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

QC Specialist

Epsilon, It Up
11.2017 - 01.2022
  • My job includes checking quality of multiple machines including IGENS, Inkjets, and inserter
  • This includes checking all variable data and proofreading as well as making sure production followed job instructions correctly.
  • Sometimes, problem solving skills had to be used when there was a tight timeline to get the job done but project coordinators were no longer in the office
  • This could look like changing the size or the cut of the job slightly in order to accommodate mailing the job out on its projected date.
  • This job required a high amount of paying attention to details, as well as having high organizational skills
  • When mistakes are caught it is my job to bring it to my supervisor's attention, and then collaborating with other team members to fix the mistake
  • I am also responsible for making sure that mail pieces meet USPS standards for mailing
  • In addition, I received some training on the printers, Inkjets, and inserters
  • When problems were found, they were documented by inserting it into a spreadsheet on Microsoft Excel at the end of the day in order to track the problems that myself and the QC team came across
  • These problems were also communicated on a written sheet that was given to the next shift to come in so they could pick up where my shift left off
  • I began working here through a staffing agency in November 2017 and was hired on in August 2018
  • Inspected items and compared against standards to meet regulatory requirements.
  • Reported problems and concerns to management.

Server

Fire It Up!
10.2017 - 11.2017
  • In addition to basic serving responsibilities like providing great customer service in a timely manner, this also allowed me to get sales experience as we promoted our salsa to buy.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Only worked here for a little bit due to the company closing the location I was employed at.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Grooming Assistant

Hanover Park Animal Care Center
01.2017 - 08.2017
  • In charge of helping feed the animals in the morning and distribute medicine as well as cleaning mouth, ears, eyes and giving baths.
  • Trimmed nails using clippers and grinders.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
  • Cleaned cat and dog ears to prevent ear infections.
  • Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
  • Left this job after a move made the commute no longer feasible.

Hostess/Server

Red Robin
04.2016 - 04.2017
  • At this job responsibilities included greeting guests and seating them in the restaurant correctly according to the rotation and sections
  • Other responsibilities included taking names when we are on a wait list, and filling up balloons
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • I also gained some sales experience here as well because of the Red Robin rewards and getting customers to sign up for it.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Hostess/Cashier

Buffalo Wild Wings
06.2015 - 04.2016
  • Job responsibilities included greeting the customers and bringing them to the correct section as well as answering phone calls about the menu and taking takeout orders
  • This job gave the skills of collaborating with the different kind of personalities that you encounter working in the service industry, as well as how to accommodate all those different kinds of personalities
  • I worked here for just about a year, but had to leave when i moved about a hour away.

Volunteer

Caring Hands Thrift Shop
06.2013 - 08.2013
  • I did this with my friend Jessica
  • My main responsibilities were to price items, put them away, organize the store, and help the customers with whatever they needed
  • This was the beginning of my experience in customer service.

Volunteer

Toys for Tots
11.2012 - 12.2012
  • I did this with my family during the holidays
  • We went to the different donation locations and picked the gifts up, then we dropped them all off at a designated location.

Volunteer

Kendall County Food Pantry
10.2011 - 11.2011
  • I helped the customers bring out the food to their cars
  • I did this with my church group around
  • Thanksgiving.

Education

Bachelor's - Psychology

McKendree University
Lebanon, IL
05.2024

GED - undefined

Waubonsee Community College
2015

Skills

  • Documentation Skills
  • Autism and Spectrum Disorders
  • Maintain Records
  • Creative Solutions
  • Goal Attainment
  • Communications
  • High attention to details
  • Highly organized
  • Working independently
  • Data collection and recording

Certification

Microsoft Office, Power Point (4 years) Printing (4 years) Proofreading (4 years) Quality Control (4 years) Customer service (2 years) Host/Hostess POS Typing (4 years) Microsoft Excel (4 years) Applied Behavior Analysis Experience with Children Data Collection (1 year) Autism Experience Behavioral Health Serving Experience (1 year) Special Education Time Management (5 years) Behavior Management Organizational skills (4 years) Problem solving (5 years) Attention to detail (4 years) Decision making (5 years) Time management (5 years) Teamwork (6 years) Collaboration

Timeline

Lead Registered Behavior Technician

The Place for Children with Autism
01.2022 - 03.2023

QC Specialist

Epsilon, It Up
11.2017 - 01.2022

Server

Fire It Up!
10.2017 - 11.2017

Grooming Assistant

Hanover Park Animal Care Center
01.2017 - 08.2017

Hostess/Server

Red Robin
04.2016 - 04.2017

Hostess/Cashier

Buffalo Wild Wings
06.2015 - 04.2016

Volunteer

Caring Hands Thrift Shop
06.2013 - 08.2013

Volunteer

Toys for Tots
11.2012 - 12.2012

Volunteer

Kendall County Food Pantry
10.2011 - 11.2011

Bachelor's - Psychology

McKendree University

GED - undefined

Waubonsee Community College

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