Shelby Montana
Saint Charles,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
The Place for Children with Autism
2022.01 - 2023.03
- I am responsible for carrying out treatment plans for clients under the supervision of a BCBA working with children ages 2-6 in a full day clinic setting
- I became a lead in mid January 2023.
- Worked as part of collaborative team to address changing needs of children and families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
QC Specialist
Epsilon, It Up
2017.11 - 2022.01
- My job includes checking quality of multiple machines including IGENS, Inkjets, and inserter
- This includes checking all variable data and proofreading as well as making sure production followed job instructions correctly.
- Sometimes, problem solving skills had to be used when there was a tight timeline to get the job done but project coordinators were no longer in the office
- This could look like changing the size or the cut of the job slightly in order to accommodate mailing the job out on its projected date.
- This job required a high amount of paying attention to details, as well as having high organizational skills
- When mistakes are caught it is my job to bring it to my supervisor's attention, and then collaborating with other team members to fix the mistake
- I am also responsible for making sure that mail pieces meet USPS standards for mailing
- In addition, I received some training on the printers, Inkjets, and inserters
- When problems were found, they were documented by inserting it into a spreadsheet on Microsoft Excel at the end of the day in order to track the problems that myself and the QC team came across
- These problems were also communicated on a written sheet that was given to the next shift to come in so they could pick up where my shift left off
- I began working here through a staffing agency in November 2017 and was hired on in August 2018
- Inspected items and compared against standards to meet regulatory requirements.
- Reported problems and concerns to management.
Server
Fire It Up!
2017.10 - 2017.11
- In addition to basic serving responsibilities like providing great customer service in a timely manner, this also allowed me to get sales experience as we promoted our salsa to buy.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Only worked here for a little bit due to the company closing the location I was employed at.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Grooming Assistant
Hanover Park Animal Care Center
2017.01 - 2017.08
- In charge of helping feed the animals in the morning and distribute medicine as well as cleaning mouth, ears, eyes and giving baths.
- Trimmed nails using clippers and grinders.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Cleaned cat and dog ears to prevent ear infections.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Left this job after a move made the commute no longer feasible.
Hostess/Server
Red Robin
2016.04 - 2017.04
- At this job responsibilities included greeting guests and seating them in the restaurant correctly according to the rotation and sections
- Other responsibilities included taking names when we are on a wait list, and filling up balloons
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- I also gained some sales experience here as well because of the Red Robin rewards and getting customers to sign up for it.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess/Cashier
Buffalo Wild Wings
2015.06 - 2016.04
- Job responsibilities included greeting the customers and bringing them to the correct section as well as answering phone calls about the menu and taking takeout orders
- This job gave the skills of collaborating with the different kind of personalities that you encounter working in the service industry, as well as how to accommodate all those different kinds of personalities
- I worked here for just about a year, but had to leave when i moved about a hour away.
Volunteer
Caring Hands Thrift Shop
2013.06 - 2013.08
- I did this with my friend Jessica
- My main responsibilities were to price items, put them away, organize the store, and help the customers with whatever they needed
- This was the beginning of my experience in customer service.
Volunteer
Toys for Tots
2012.11 - 2012.12
- I did this with my family during the holidays
- We went to the different donation locations and picked the gifts up, then we dropped them all off at a designated location.
Volunteer
Kendall County Food Pantry
2011.10 - 2011.11
- I helped the customers bring out the food to their cars
- I did this with my church group around
- Thanksgiving.
Education
Bachelor's - Psychology
McKendree University
Lebanon, IL05.2024
GED - undefined
Waubonsee Community College
2015
Skills
- Documentation Skills
- Autism and Spectrum Disorders
- Maintain Records
- Creative Solutions
- Goal Attainment
- Communications
- High attention to details
- Highly organized
- Working independently
- Data collection and recording
Certification
Microsoft Office, Power Point (4 years)
Printing (4 years)
Proofreading (4 years)
Quality Control (4 years)
Customer service (2 years)
Host/Hostess
POS
Typing (4 years)
Microsoft Excel (4 years)
Applied Behavior Analysis
Experience with Children
Data Collection (1 year)
Autism Experience
Behavioral Health
Serving Experience (1 year)
Special Education
Time Management (5 years)
Behavior Management
Organizational skills (4 years)
Problem solving (5 years)
Attention to detail (4 years)
Decision making (5 years)
Time management (5 years)
Teamwork (6 years)
Collaboration
Timeline
Lead Registered Behavior Technician
The Place for Children with Autism
2022.01 - 2023.03
QC Specialist
Epsilon, It Up
2017.11 - 2022.01
Server
Fire It Up!
2017.10 - 2017.11
Grooming Assistant
Hanover Park Animal Care Center
2017.01 - 2017.08
Hostess/Server
Red Robin
2016.04 - 2017.04
Hostess/Cashier
Buffalo Wild Wings
2015.06 - 2016.04
Volunteer
Caring Hands Thrift Shop
2013.06 - 2013.08
Volunteer
Toys for Tots
2012.11 - 2012.12
Volunteer
Kendall County Food Pantry
2011.10 - 2011.11
Bachelor's - Psychology
McKendree University
GED - undefined
Waubonsee Community College
Microsoft Office, Power Point (4 years)
Printing (4 years)
Proofreading (4 years)
Quality Control (4 years)
Customer service (2 years)
Host/Hostess
POS
Typing (4 years)
Microsoft Excel (4 years)
Applied Behavior Analysis
Experience with Children
Data Collection (1 year)
Autism Experience
Behavioral Health
Serving Experience (1 year)
Special Education
Time Management (5 years)
Behavior Management
Organizational skills (4 years)
Problem solving (5 years)
Attention to detail (4 years)
Decision making (5 years)
Time management (5 years)
Teamwork (6 years)
Collaboration
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