Shelby Moore

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Collaborated with team members to create effective strategies for improving overall customer experience.

Facilitated electronic fingerprint collection for background checks.

Conducted comprehensive drug testing procedures.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Conducted preliminary investigations at scenes of major crimes.
• Apprehended offenders and conducted interviews and interrogations.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.

• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Monitored new server performance and offered continuous support throughout training period.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.