Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Morgan

Superior,CO

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

11
11
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Denver, CO
07.2017 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Spearheaded department training for appraisals of new components.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Drafted invoices for completed work.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Lead Pharmacy Technician

CVS Pharmacy
Denver, CO
09.2015 - Current
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Restocked automated medication dispensing equipment.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume CVS pharmacy environment.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

High School Diploma -

Monache High School
Porterville, CA
06.2003

Skills

  • Business Management Principles
  • Supply Chain Management
  • Microsoft SharePoint
  • Microsoft Outlook
  • Department Oversight
  • Microsoft Project
  • Onboarding and Orientation
  • Human Resources Oversight
  • Adobe Systems Adobe Creative Cloud
  • Business Leadership
  • Financial Statement Review
  • Sales Tracking
  • Finance and Accounting Oversight
  • Sales Activities
  • Inventory Management
  • Customer Service
  • Problem Anticipation and Resolution
  • Intuit QuickBooks
  • Supplier Monitoring
  • Microsoft Excel
  • Sales Promotion
  • Policy Development and Enforcement
  • Microsoft Access
  • Mathematical Calculation and Reasoning
  • Maintaining Compliance
  • Team Leadership
  • Microsoft Windows
  • Microsoft Office
  • Staff Training
  • Focus and Follow-Through
  • Financial Management
  • Management Team-Building

Timeline

Operations Manager

CVS Pharmacy
07.2017 - Current

Lead Pharmacy Technician

CVS Pharmacy
09.2015 - Current

High School Diploma -

Monache High School

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Shelby Morgan