Shelby Morris
Athens,PA
Summary
Compassionate caregiver with a strong work ethic, experienced at Guthrie Robert Packer Hospital. Skilled in dementia care and emotional support, I fostered open communication with families, enhancing patient comfort and safety. Recognized for my ability to influence and motivate others, I consistently improved patient well-being through attentive and empathetic interactions.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2 year years of extensive leadership experience in food service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Agricultural Worker acquainted with use, care and operation of light and heavy agricultural equipment. Trained on safety procedures for handling hazardous materials and operating heavy equipment. Tended to crops and plants while maximizing efforts to prevent pests and crop death using organic methods.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Care Companion
Guthrie Robert Packer Hospital
07.2024 - Current
- Developed strong relationships with family members, fostering open communication and collaboration in the patient''s care process.
- Maintained patient confidentiality by adhering to HIPAA regulations and ethical guidelines for professional caregiving practices.
- Offered emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Established trust with patients and families through consistent communication and empathetic listening.
- Ensured patients'' safety by closely monitoring their health and promptly addressing any concerns or changes in condition.
- Facilitated social interactions for isolated patients, promoting mental well-being and reducing feelings of loneliness.
- Improved patient comfort by providing compassionate and attentive care to their needs.
Team Leader Manager
Burger King
05.2024 - 07.2024
- Led employee relations through effective communication, coaching, training, and development.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Planted Flowers
Alvernia University
08.2023 - 05.2024
- Managed inventory of seeds, tools, and supplies necessary for successful planting operations.
- Monitored weather patterns to adjust irrigation schedules according to specific needs of each crop type.
- Adapted quickly to unforeseen challenges in the environment or market demands while maintaining efficiency.
- Communicated effectively with supervisors regarding progress updates or concerns related to ongoing projects or deadlines within the work history section for a Planter resume.
- Ensured timely planting and harvesting by developing and following a detailed seasonal schedule.
- Implemented crop rotation plans to maintain soil fertility levels while minimizing erosion risks.
- Selected appropriate plant varieties based on climate, soil type, and intended use.
- Enhanced plant growth by implementing efficient irrigation and fertilization techniques.
- Maintained healthy soil conditions through proper tilling and amendments application.
- Reduced pest damage by utilizing integrated pest management strategies and organic methods.
Barback/Food Runner
1882 Bar & Grill
08.2022 - 05.2024
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Checked ID cards and verified bar guests were of legal age.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted customers and provided friendly, knowledgeable service.
- Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
- Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
Server
Original Italian Pizza
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Blueberry Mountain Farm
07.2019 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Member/Crew Trainer
Burger King
12.2021 - 08.2022
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - Criminal Justice
Alvernia University
Reading, PAAssociate of Science - Nursing
Corning Community College
Corning, NY05-2027
High School Diploma -
Athens Area High School
Athens, PA06-2023
Skills
- Dementia care
- Social interaction
- Compassionate caregiving
- Emotional support
- Behavioral support
- Fall prevention
- Respectful and compassionate
- Influencing skills
- Motivational skills
- Customer focus
- Soil preparation
- Greenhouse management
- Soil testing
- Cleaning and sanitation
- Cleaning proficiency
- Fast-paced environment
- Cleanliness maintenance
- Stock rotation
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Safe food handling
Timeline
Care Companion
Guthrie Robert Packer Hospital
07.2024 - Current
Team Leader Manager
Burger King
05.2024 - 07.2024
Planted Flowers
Alvernia University
08.2023 - 05.2024
Server
Original Italian Pizza
05.2023 - 08.2023
Barback/Food Runner
1882 Bar & Grill
08.2022 - 05.2024
Crew Member/Crew Trainer
Burger King
12.2021 - 08.2022
Cashier
Blueberry Mountain Farm
07.2019 - 07.2023
No Degree - Criminal Justice
Alvernia University
Associate of Science - Nursing
Corning Community College
High School Diploma -
Athens Area High School
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