Shelby M. Wise
Summary
Dynamic and adaptable professional with extensive experience at Chewy Distribution Center, excelling in warehouse operations and team collaboration. Proven problem-solver with strong customer service skills, certified in order picking and walkie rider operation. Committed to achieving production goals while ensuring accuracy and safety in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Multi-functional Team Member
Chewy Distribution Center
Goodyear
02.2022 - Current
- Trained in multiple areas to ensure compliance with network shipping standards daily.
- Operated order picker and walkie rider pallet jack for efficient item delivery.
- Coordinated team efforts to construct, label, and organize shipping containers rapidly.
- Processed numerous variables simultaneously to maintain accuracy and safety.
- Identified opportunities for process improvements within the department.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to meet daily production goals.
- Assisted in inventory management by conducting regular counts.
Volunteer
Franklin Police and Fire High School
- Current
- Assisted the administration in scheduling and interviewing applicants to determine their potential for school.
- Assisted in organizing community events for students and families.
- Collaborated with staff to support educational programs and initiatives.
- Provided administrative support during school activities and functions.
- Engaged with students to foster a positive school environment.
Customer Service Representative
Consumer Cellular
Tempe
10.2020 - 01.2022
- Managed high volumes of incoming and outgoing calls for remote troubleshooting of customer phones.
- Handled billing, payments, account creation/cancellation, sales, retention, and data entry tasks.
- Entered financial information and documented interactions while communicating with customers.
- Assisted customers with account inquiries and service-related questions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed billing requests and updated customer information accurately across various platforms.
- Experienced in both remote and on-site work environments to enhance service delivery.
Dog Groomer and Front Desk Clerk
Bargain Barks
Phoenix
06.2020 - 09.2020
- Welcomed new and returning customers while maintaining accurate and updated records.
- Scheduled appointments through proactive customer outreach and follow-ups.
- Resolved customer issues swiftly and efficiently to enhance service experience.
- Executed systematic cleaning to ensure all animals left in improved condition.
Education
Diploma -
Franklin High School
Mcdowell Rd.05.2017
Skills
- Team-oriented and collaborative
- Adaptability and quick thinking
- Problem-solving skills
- Customer service expertise
- Warehouse operations experience
- Strength training knowledge
- Certified in OP and walkie rider
Timeline
Multi-functional Team Member
Chewy Distribution Center
02.2022 - Current
Customer Service Representative
Consumer Cellular
10.2020 - 01.2022
Dog Groomer and Front Desk Clerk
Bargain Barks
06.2020 - 09.2020
Volunteer
Franklin Police and Fire High School
- Current
Diploma -
Franklin High School